Business Relationship Manager - Consortia & Startegic Partnerships

MSC Cruises•Miami, FL

About The Position

Support the global commercial objectives and revenue targets, within the assigned Consortia and Strategic Accounts. This skilled sales professional from within the luxury hospitality/travel industry will manage organizational tasks related to sales, marketing, training activities as well as cultivating business relationships with travel advisors of assigned accounts to grow market share, create bias, brand loyalty and grow brand visibility and awareness. Collaborate with Business Relationship Experts/Leads & VP Consortia & Strategic Partnerships to develop advisors, agency penetration across multiple channels including the independent contractor model. Focus on leveraging marketing platforms to ensure brand consistency within trade partners. Collaboration with cross-functional stakeholders within the organization with oversight on project management, ensuring business success.

Requirements

2-10 years of hospitality sales experience (luxury cruise industry experience a plus) with a desired 2 years working for luxury brand(s)
Proven track record in luxury travel industry related sales and revenue growth
Stellar professional reputation. Highly personable, trusted, with respected and established credibility.
Excellent sales network. known contact base and knowledge of partners / key accounts in region.
Strong planning, organizational and budgeting skills
Proactive problem solver and opportunity seeker based on fact and results.
Strong negotiator who sells on value not price. Understands when to say “no” to get to a “yes”.
Effective and persuasive communication skills – excellent at presenting to small and large audiences
Possesses the “Art of Listening and Knowledge Exchange”
Command of spoken and written local language and English
Technically fluent and capable with reservation and CRM platforms (Versonix and SalesForce skilles an advantage)
US Passport or US Permanent Resident
MSC Cruises is an E-Verify employer

Nice To Haves

luxury cruise industry experience a plus
Versonix and SalesForce skilles an advantage

Responsibilities

Support defined Go-to-Market strategy for assigned strategic accounts, develop, train, convert advisors of assigned accounts, increase advisor penetration and sales volume.
Utilizing corporate CRM and data tools identify and cultivate best in class relationships with travel advisors designed to shift share and grow loyalty to achieve and exceed KPIs through a focused communication, marketing and training plan.
Effectively manage specialty sales programs intended to enhance brand penetration within consortia partners.
Exceed overall gross and net revenue goals as set by leadership.
Support the onboarding and continuous engagement of Travel Advisors through effective training, communication, and the provision of sales resources.
Promote group opportunities as business growth focus with travel advisors.
Collaboratively manage assigned budget and forecast process with sales leaders through.
Effectively utilize all sales tools including Salesforce, Conga, EXP360, E-Learning.
Maintains brand and product visibility by participating in trade partner webinars and events as needed.
Support the planning and execution of strategic sales meetings and commercial reviews, including content preparation, data analysis, and follow-up.
Embrace and execute educational connections, delivering high caliber training using tools available.
Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams.
Maintain high levels of customer service for both internal and external stakeholders.
Acts as a role-model for brand values as an ambassador and broader corporate citizen.
Demonstrates Crisis Management expertise and reliability.