Gestionnaire des relations d’affaires (BRM) - après-vente | Business Relationship Manager (BRM) - Aftermarket

RTX

4d•Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel. Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide. We are on a digital transformation journey, redefining how we work, optimizing operations and transforming products and services to elevate employee and customer experiences. As part of our Digital Technology team, you’ll help shape the future, working with advanced tools, automating processes and innovating across all business functions. Our global organization is committed to cultivating an empowered and skilled team to bring advanced solutions and leading-edge digital capabilities to market for our customers.

Requirements

Bachelor’s degree in Information Technology or a related technical field with 12+ years of experience in Digital Technologies and/or Business Management, or an advanced degree with a minimum of 10 years of relevant experience.
Proven experience in a similar role is a strong asset.
Exceptional communication, negotiation, and interpersonal skills.
Strategic thinking with the ability to align business needs with digital capabilities.
Strong analytical and problem-solving abilities.
Skilled at managing multiple priorities and projects in a fast-paced environment.
Collaborative and influential, with the ability to lead without direct authority.
Results-driven, with a strong focus on delivering measurable business value.
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Responsibilities

Understand P&WC’s Aftermarket strategy, processes, and challenges to identify opportunities for innovation and improvement.
Define strategic roadmaps with business partners to enable capabilities aligned with company objectives.
Measure the value of initiatives to ensure outcomes are achieved and benefits realized.
Partner with stakeholders to develop and mature ideas, considering digital opportunities, risks, and business needs.
Build strong cross-functional relationships and develop deep knowledge of business operations.
Drive value realization through business case development, financial oversight, and ongoing opportunity identification.
Translate strategic goals into prioritized digital initiatives to guide technology investments.
Collaborate with other BRMs to identify enterprise-level synergies.
Educate stakeholders on digital processes, roles, and capabilities.
Establish clear communication channels across business functions.
Manage the BRM function’s budget and ensure accurate forecasting.
Co-develop multi-year digital roadmaps with Enterprise Architecture.
Partner with change management to support business transformation.
Work with the PMO to maintain a healthy, strategically aligned initiative portfolio.