Business Relations Specialist

Lancaster Chamber•Lancaster, PA

8d•Onsite

About The Position

The Lancaster Chamber is seeking a relationship-driven and energetic Business Relations Specialist to help businesses connect, grow and thrive. In this role, you will build meaningful relationships with business leaders throughout Lancaster County, recruit new Chamber members, support member engagement and retention, and serve as a connector between local businesses and the resources, relationships, and opportunities that help them succeed. This is an excellent opportunity for an individual who enjoys networking, helping businesses thrive, and creating positive impact in the local community. The successful candidate will play a key role in strengthening the Chamber’s membership and advancing its mission of creating a thriving community for all. The Business Relations Specialist is responsible for supporting the growth, engagement, and retention of Chamber members. This position focuses on developing relationships with prospective and current members, helping businesses maximize the value of their Chamber membership, and identifying opportunities for deeper engagement through programs, events, sponsorships, and other Chamber initiatives. The Business Relations Specialist works closely with Chamber members and prospects to deliver exceptional service, support business growth, and strengthen the Chamber’s impact throughout the community.

Requirements

1-3 years of experience in sales, customer service, business development, relationship management, non-profit development, membership development, or a related field
Strong interpersonal and relationship building skills
Excellent verbal and written communication abilities
Customer focused mindset with a passion for helping others succeed
Ability to manage multiple projects and work independently
Confidence speaking with individuals and groups in professional settings
Self-motivated, goal-oriented, and eager to contribute to team success
Bachelor’s degree preferred, or equivalent professional experience demonstrating the skills and abilities necessary to succeed in this role.
Ability to quickly learn and utilize membership management systems.
Proficiency with Microsoft applications, including Outlook, Word, Excel, Teams, and SharePoint
Ability to conduct online research and gather information about businesses, organizations, and community stakeholders.
Valid driver’s license and reliable transportation for local travel
Ability to attend early morning or after normal business hours Chamber events
Commitment to the Lancaster Chamber’s vision, mission, and members-first approach
Ability to represent the Lancaster Chamber professionally in all interactions

Responsibilities

Identify, cultivate, and recruit new Chamber members
Conduct outreach to prospective members through phone calls, email, networking, referrals, and in-person meetings
Build and maintain relationships with business leaders throughout Lancaster County
Conduct membership presentations and meetings with prospective members
Achieve individual membership growth and business development goals
Identify opportunities for sponsorships, advertising, Chamber programs, and other member engagement opportunities
Build strong relationships with members to support long-term engagement and membership renewal
Assist with onboarding new members and ensuring a positive first year member experience
Proactively connect with members to understand their goals and help them maximize Chamber benefits
Identify members who may need additional support or engagement and collaborate with team members to enhance their experience
Support membership renewal efforts through ongoing communication and relationship building
Represent the Lancaster Chamber at networking events, ribbon cuttings, open houses, and community functions
Serve as a positive ambassador for the Chamber and its mission
Develop relationships with Chamber members, community leaders, volunteers, and partner organizations
Participate in events and activities that support membership recruitment and engagement
Conduct presentations and speak with business groups, members, and community stakeholders as needed
Collaborate with Chamber staff to achieve membership, sponsorship, and engagement goals
Participate in sales, staff, and team meetings
Work with colleagues to create a seamless experience for members and event attendees
Support Chamber events and initiatives as needed
Establish and cultivate relationships in the business community on behalf of the Lancaster Chamber.
Assist in the execution of Ribbon Cuttings, Chamber Open Houses, and other membership engagement activities.
Establish relationships with staff members, volunteers and Chamber members for a collaborative referral process.
Collaborate with Chamber Team and staff members towards achievement of sponsorship, event and program attendance for Chamber events.
Manage and coordinate the recruitment and retention efforts of The Chamber Ambassadors.
Assist in Chamber events and activities that may serve as potential recruitment and/or retention opportunities.
Serve as a speaker at various community organizations’ events as a representative of The Chamber.
Attend Chamber events as required.