Business Quality Assurance Testing Officer

Desjardins • Montreal, QC

5d • Hybrid

About The Position

The mission of the Business Quality Insurance Department is to support excellence in project and product delivery. We govern, oversee and contribute to the certification of quality standards, ensuring that each project fully meets users’ business needs while complying with current standards. As a trusted partner, we support our collaborators in the execution of high-quality projects. Join us and be part of a team committed to innovation and continuous improvement. As a business quality assurance testing officer, you analyze and diagnose issues and situations related to large-scale deliveries and rollouts in your area of expertise, as well as provide quality control and assurance. You provide opinions in accordance with your discipline’s rules and recommend solutions to improve and optimize standards, policies and programs. You recommend implementation plans. You play an active role in establishing and implementing multiple quality-assurance strategies for business solutions in a highly complex, large-scale environment.

Requirements

• Bachelor’s degree in computer science or a related field
• A minimum of eight years of relevant experience in IT quality assurance
• Experience working in an agile development environment
• Experience in test automation
• Experience developing manual test scenarios
• Experience drafting and running test strategies and scenarios
• Advanced knowledge of Xray, Confluence, HPALM
• Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Nice To Haves

• International Software Testing Qualifications Board (ISTQB) certification or equivalent

Responsibilities

• Define and align the program-wide testing strategy in line with best practices
• Implement a structured quality governance framework, including documentation, quality reviews and traceability
• Build, guide and support a high-performing testing team (coordinators, QA analysts)
• Work with clients to define needs and interpret requirements
• Assess project complexity, identify risks and recommend practical solutions
• Estimate required effort and recommend the necessary resources and budgets
• Plan and coordinate user acceptance testing (UAT), including access, data and environments
• Work closely with POs, business analysts, architects, integrators and other parties involved
• Maintain strategic relationships and represent Desjardins’s quality practice both internally and externally
• Integrate innovative testing technologies and tools to enhance efficiency and quality
• Recommend improvements to quality assurance standards, policies and programs
• Produce key deliverables: testing strategy, plans, quality reviews, reports and traceability matrix
• Validate and approve deliverables at project milestones, ensuring they meet expectations

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior