Business Program Manager - Partner Governance

Paychex•Cincinnati, OH

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Works closely with Channel Operations, business process owners, technology teams, and key stakeholders to identify operational improvement opportunities, define business requirements, evaluate solution options, and deliver business value through scalable partner operations processes and systems. Serves as the business administrator and operational owner for partner management platforms and associated workflows, supporting partner onboarding, registrations, revenue share administration, data governance, reporting enablement, and partner lifecycle management. Collaborates with internal and external resources to optimize operational processes, improve data quality, reduce manual effort, and support channel growth.

Requirements

H.S. Diploma - Required
5 years of experience in Project/Program management experience or certifications a plus. Excellent group facilitation skills – real experience with groups implementing multiple initiatives preferred.

Nice To Haves

Bachelor's Degree in Business Administration, Business Analytics, Project/Program Management or similar - Preferred
Program Management - Preferred
Communication - Preferred
Management - Preferred
Innovation - Preferred
Planning - Preferred
Project Management - Preferred
Paychex - Preferred
Business Results - Preferred
Risk Management - Preferred
Call Center Experience - Preferred
Continuous Improvement Process - Preferred
Change Management - Preferred
Customer Success Management - Preferred
Process Improvement - Preferred
Stakeholder Management - Preferred

Responsibilities

Works on programs of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in owned areas of expertise.
Manages partner operations programs through the application of Business Process Improvement concepts including process design, stakeholder engagement, workflow management, risk mitigation, issue resolution, and operational governance. Serves as business administrator for partner operations platforms, coordinating user administration, workflow execution, onboarding activities, platform enhancements, testing, and release readiness.
Manages alignment, buy-in, and support of diverse stakeholders by building relationships with Channel Operations, Sales, Finance, Product, Technology, Business Intelligence teams, third-party vendors, and leadership.
Researches, validates, reconciles, and analyzes operational and partner program data to identify trends, process gaps, data quality concerns, operational risks, and improvement opportunities.
Responsible for tracking and reporting operational metrics including partner onboarding effectiveness, registration processing, platform adoption, revenue share administration, service levels, operational controls, and data quality outcomes.
Serves as business administrator and operational subject matter expert for partner operations platforms and supporting technologies. Defines business requirements, coordinates enhancement requests, validates reporting outputs, and partners with Product, Salesforce, BI, EDW, Snowflake, vendor, and implementation resources to deliver operational solutions.
Creates and maintains operational documentation, process maps, governance standards, training materials, business requirements, and stakeholder communications.