Manager, AI Governance Program Delivery
About The Position
The Manager, AI Governance Program Delivery is responsible for leading the delivery and operational execution of key AI governance initiatives, capabilities, and platforms. This role sits in AI Model Validation & Governance (AIMVG), and will work closely with Technology, Architecture, Risk, Compliance, vendors and business stakeholders to successfully implement and operationalize AI governance processes and tools across the enterprise. The successful candidate will manage cross-functional programs, drive platform implementation, coordinate vendors, and ensure delivery milestones are achieved in support of Manulife's Responsible AI and model risk management objectives.
Requirements
- Bachelor's degree in Business, Technology, Risk Management, Finance, or related field.
- 5+ years of Program Management, Project Management, or Transformation experience.
- Experience managing enterprise technology implementations.
- Strong stakeholder management and executive communication skills.
- Experience developing business requirements and coordinating testing activities.
- Experience managing multiple initiatives with competing priorities.
Nice To Haves
- Strong communication skill (must have)
- Communicate with clarity
- Financial services experience.
- Governance, Risk, Compliance, Audit, or Operational Risk experience.
- Experience working with SaaS, PaaS platforms and third-party vendors.
- Knowledge of AI, machine learning, or Responsible AI governance concepts.
- PMP, Agile, Scrum, or equivalent certification.
Responsibilities
- Lead planning and execution of new technology solution, ensuring delivery against scope, timelines, objectives.
- Develop and maintain integrated project plans, milestones, RAID logs, and dependency trackers.
- Facilitate cross-functional working groups and governance forums.
- Identify delivery risks and escalate issues requiring leadership decisions.
- Support implementation and ongoing enhancement of AI governance platforms and related technologies.
- Manage requirements gathering, backlog prioritization, traceability, and documentation.
- Coordinate vendor activities, deliverables, issue management, and enhancement requests.
- Track implementation progress and ensure commitments are delivered on schedule.
- Support platform release planning and change management activities.
- Lead business readiness assessments and operational deployment activities.
- Coordinate user acceptance testing, defect management, remediation tracking, and retesting efforts.
- Collaborate with business and technology stakeholders to ensure solutions meet requirements.
- Support development of future-state governance operating models and workflows.
- Partner with business units, technology teams, risk functions, and model owners to drive adoption of governance processes and tools.
- Coordinate communications, training activities, and implementation support.
- Gather stakeholder feedback and develop recommendations for process and platform improvements.
- Support audit, regulatory, and internal review requests related to program activities.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- paid holidays
- vacation
- personal
- sick days
- full range of statutory leaves of absence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
