Manufacturing & Process Engineer

Capgemini • San Francisco, CA

17h • Onsite

About The Position

The Business Product Manager plays a critical role in supporting end-to-end product launches and ongoing product operations. This role partners closely with Product Management, Engineering, and Go-To-Market teams to ensure products are launched smoothly, operationally ready on Day-1, and positioned to scale effectively. This is a highly execution-focused, hands-on role, centered on readiness, coordination, documentation, and process enablement to help deliver measurable business impact across SaaS and platform products.

Requirements

• 1–5 years of experience in Business Product Management, Product Operations, Program Management, or SaaS Operations.
• Exposure to product launches, SaaS platforms, or enterprise technology products.
• Ability to work with documentation, dashboards, and basic data analysis.
• Experience working in a hands-on individual contributor role is strongly preferred.
• You enjoy executing and enabling, not just defining strategy.
• You are comfortable managing details, dependencies, and follow-through.
• You communicate clearly across technical and non-technical teams.
• You thrive in environments where processes are evolving and ownership matters.

Responsibilities

• Support end-to-end product launches from planning through execution by coordinating readiness activities, timelines, and cross-functional dependencies.
• Partner with Product, Engineering, Sales, Finance, Customer Success, and Operations teams to ensure Day-1 launch readiness for SaaS and platform products.
• Assist in building and maintaining product operating rhythms, including: Launch checklists and runbooks, Dashboards and KPIs, Execution cadences and status tracking.
• Support post-launch monitoring to track product performance, customer adoption, and operational issues.
• Help define and document product setup standards, including: Product IDs and configurations, Pricing rules and packaging, Upgrade paths and entitlement logic.
• Contribute to process improvements and workflow automation, including the use of AI-enabled tools, to improve speed, quality, and execution consistency.
• Support pre-sales and post-sales readiness activities to ensure smooth handoffs and product delivery.
• Create and maintain documentation, playbooks, and self-service guides for product launch and operations.
• Provide operational support to internal teams, partners, and customers while meeting defined SLA expectations.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed