Business Processing Technician – Temporary Contract (3-Month Assignment)
About The Position
Amwins is seeking a Business Processing Technician for a 3-month temporary contract assignment within the Amwins Access team in Roseville, CA. This is a hybrid position. The role is crucial for providing vital team functions, including organizing customer data in the CRM system, responding to customer inquiries, processing data accurately and efficiently, adhering to established processes, and supporting team members. Amwins emphasizes a collaborative culture, employee investment through development programs and benefits, and a commitment to diversity, equity, and inclusion.
Requirements
- Ability to follow protocol
- Accuracy and attention to detail
- Strong customer service skills, with effective written and verbal communication
- High school diploma or GED required
- Proficiency in Microsoft Office
Nice To Haves
- Undergraduate degree in Business, Finance, Insurance Studies, or a related field preferred
- 1 year of customer service experience preferred
Responsibilities
- Receive and organize customer data, attaching it to the proper account in the Customer Relationship Management (CRM) system
- Respond to customer inquiries and issues, following through to completion and total customer satisfaction
- Process all data in a timely and accurate manner to avoid errors and rework, while meeting target performance metrics
- Follow established processes and procedures to maintain published standards and remain in compliance at all times
- Promote teamwork and efficiency within the department by supporting other team members as needed
- Other duties as assigned
Benefits
- Medical, Dental, Vision available your first day of employment
- Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
- Mental health support including: Virtual therapy, Digital coaching, 24/7 EAP counseling
- Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
- Health Savings Account with company contributions
- Health Care FSA, Dependent Care FSA, and Commuter Benefits
- Parental Leave and Adoption Assistance
- Voluntary coverage options: Life Insurance, Critical Illness, Accident, Identity Theft Protection
- Retiree medical benefits available for Medicare-eligible retirees
- 401(k) with company match
- Generous Paid Time Off and Company Holiday Schedule
- Collaborative, continuing education focused work environment
- Career advancement opportunities
- Eligibility for performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
