Business Process Transformation Consultant

CapTech Consulting • Charlotte, NC

14h • Hybrid

About The Position

A Business Process Transformation Consultant at CapTech will work side-by-side with key business and technical stakeholders to lead and manage business process improvement projects.  Our Business Transformation Consultants are also able to function as Process Engineers and Business System Analysts who work with client stakeholders to elicit solution requirements, drive the solution design, identify and mitigate delivery risks, and ensure the finished product meets the needs of the business, aligns with applicable requirements and standards, and supports strong governance. Our Business Transformation Consultants engage in diverse projects, encompassing the analysis and enhancement of processes and essential technologies utilized across various domains including critical business applications, mobile and content management systems, as well as large integration and modernization efforts spanning multiple lines of business.

Business Transformation Consultants at CapTech bridge the gap between business, governance, and technology to ensure solutions provide the value the business needs as well as being scalable and maintainable to support the ever-changing needs of the organization. Business Transformation Consultants are called upon to provide leadership through experience and help shape the strategy of our clients.

Requirements

• Bachelor’s degree in business administration, Computer Science, MIS or equivalent combination of education and experience.
• Demonstrated progression and growth as a Process Engineer through past career experiences with a minimum of 3 years of experience on process improvement, governance, risk/compliance, and/or IT-related projects.
• Previous experience leading cross-functional teams to identify issues, assess impacts, and drive mitigations.
• Regular user of AI-enabled productivity and analysis tools to accelerate documentation, analysis and decision-making.
• Proficiency in structured analysis tools (FMEA, Risk Matrix, etc.) to identify and prioritize potential failures within a product, process, and/or system and define appropriate mitigations.
• Experience creating sequence, data flow, and process flow diagrams that visualize the future state
• Experience governance and control frameworks including taxonomy definition, organizational design and governance, and process/control mapping
• Ability to use data analytics to identify trends, generate insights , and support decision-making across processes and systems.
• Excellent written and verbal communication skills leveraged to interface with senior business leadership and technical resources
• Proficiency with Microsoft Office Suite (e.g. Visio), as well as agile project management software (e.g. JIRA)
• Familiarity with software development lifecycle and agile methodologies
• Experience with multi-system integration and resolving common issues in enterprise technology environments
• Understanding of modern IT architecture solutions (e.g. Cloud, APIs, etc.) preferred
• Prior consulting experience preferred
• Awareness of object-oriented development practices and the ability to define objects within an organization and individual processes preferred

Nice To Haves

• Certified Lean Six Sigma Green or Black Belt preferred.
• Experience with process mining, task mining, or process intelligence tools is preferred.
• Understanding of modern IT architecture solutions (e.g. Cloud, APIs, etc.) preferred
• Prior consulting experience preferred
• Awareness of object-oriented development practices and the ability to define objects within an organization and individual processes preferred

Responsibilities

• Quickly become familiar with client business challenges, products, and technologies to act as a SME and trusted advisor to client stakeholders.
• Develop and manage strong client relationships, ensuring alignment with client needs, and navigating complex discussions around business, operational, and compliance considerations.
• Work closely with clients to drive the execution of business transformation initiatives, including process, product, and system changes, and fortify governance practices.
• Leverage AI-enabled tools (e.g., copilots, agents, process/task mining, and process intelligence platforms) to accelerate current-state discovery, identify bottlenecks, and support continuous improvement.
• Ability to lead and drive process improvement projects that include improvements to processes as well as Lean Six Sigma tools and methodologies that facilitate those processes with a focus on improving efficiency, quality, and control effectiveness while meeting compliance needs.
• Conduct deep-dive root cause analysis (RCA) to identify root causes, inefficiencies, and gaps, and translate findings into clear options and recommendations.
• Develop and implement strategies to address gaps and establish controls and monitoring to ensure issues are captured, reported, and remediated in a timely manner.
• Improve outcomes by streamlining and standardizing processes and procedures.
• Connect the dots amongst various stakeholders and functions to understand end-to-end impacts and address policy, control, and regulatory considerations.
• Analyze processes to identify key issues, inefficiencies, and improvement opportunities, as well as provide strategic recommendations to overcome current state challenges and capitalize on improvement opportunities.
• Act as key player in a team environment through all phases of the delivery lifecycle.
• Collaborate with the technical team in solution design including data modeling, interface design, and state transition definition.
• Analyze data to understand the current state data structures and quality and how the data might impact the business objectives of the client.
• Bridge technical and business perspectives to ensure the delivery of high-quality, compliant solutions that drive client success.
• Perform gap analysis across processes, systems, and capabilities, and propose and evaluate alternative solutions that will fulfill the business needs.
• Coordinate integration and user acceptance testing activities, supporting acceptance criteria validation and readiness for rollout.
• Work with client stakeholders to understand high level business needs and translate them into clear requirements, user stories, and prioritized backlogs.

Benefits

• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
• CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level