Business Process Specialist -AHR ER
About The Position
Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. Austin Human Resources is excited to welcome a detail‑oriented and collaborative professional to our Employee Relations team. In this role, you’ll help support consistent, compliant, and mission‑driven HR processes that promote integrity and a positive workplace for all City of Austin employees. If you enjoy improving systems, supporting accountability, and contributing to a team that values fairness and employee well‑being, we encourage you to apply.
Requirements
- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
- Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
- Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
- Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
- Knowledge of performance measures, quality improvement programs and project management methods.
- Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Ability to quickly recognize and analyze irregular data and situations.
- Ability to work independently and with teams.
- Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Valid Texas Class C driver's license or the ability to acquire one by your hire date.
- External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Nice To Haves
- Experience entering data, generating reports, analyzing trends and managing multiple online databases
- Analyzing, documenting and implementing processes
- Advanced experience with Word, Excel, and Access
- Strong communication and organizational skills
Responsibilities
- Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
- Develops and maintains databases to support data analysis and research findings for business projects.
- Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
- Writes reports that summarize findings, data collection techniques, implementation options, etc.
- Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
- Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
- Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
- Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
- Serve as the Designated Employer Representative (DER) for the CDL Program
- Support the CDL Program and the City’s Alcohol & Drug Testing Program
- Maintain and support the AIM on Target Employee Relations database
- Monitor CAIU referrals and track required actions
- Assist with Employee Relations performance metrics
- Review policies and regulations to ensure compliance
- Recommend process improvements and best practices
Benefits
- low-cost medical, dental, and vision coverage
- paid leave
- a highly competitive retirement plan
- training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
