Business Process Specialist

Arhaus•Boston Heights, OH

15h

About The Position

The Business Process Specialist serves as the functional process expert responsible for understanding, designing, improving, and sustaining business processes across the end-to-end product lifecycle. This role develops deep knowledge of how merchandising, planning, buying, sourcing and product development teams work together, ensuring processes are connected, efficient, and scalable. The Business Process Specialist leads and supports process improvement initiatives – many of which span across product & additional teams – requiring strong project management, stakeholder engagement, and the ability to influence without direct authority. This role will help drive operational excellence & enable teams to execute more effectively.

Requirements

Bachelors degree in Industrial Engineering, Supply Chain, Operations Management, Business, or related discipline
3 - 7 years experience in process improvement, operations, industrial engineering, supply chain, or relevant functional area
Ability to rapidly understand end-to-end business processes and identify opportunities for improvement
Demonstrated experience leading cross-functional process improvement initiatives
Strong project management skills: planning, prioritization, risk management, stakeholder communication
Strong analytical capability & ability to understand & drive decision making based on data
Exceptional excel skills – ability to work across different data sources & utilize complex excel formulas to analyze data
Excellent communication & presentation skills

Nice To Haves

Retail and/or planning experience a plus

Responsibilities

Act as process Subject Matter Expert (SME), maintaining a deep understanding of workflows, requirements, KPIs and operational context.
Partner with functional leaders within planning, buying, sourcing & PD to identify improvement opportunities & define future state roadmap.
Develop and maintain functional process documentation, SOPs, and training materials.
Utilize data analytics to drive key decisions & measure success based on aligned KPIs
Serve as process SME to advocate during cross-functional projects, ensuring that business requirements & impacts are understood.
Build strong partnerships with Product teams, Supply Chain, IT, Finance, Merchandising & other relevant stakeholders.
Facilitate meetings, lead working sessions, and manage diverse stakeholder groups to drive consensus.
Build and manage project plans for process improvement initiatives, including scope definition, resource planning, timelines, risks, and deliverables.
Track progress, communicate status to stakeholders and leadership, and escalate challenges when needed.
Coordinate cross-functional teams to achieve project goals on time and within scope.
Help drive change management activities including communications, training, and support during rollout both internally & externally with vendor partners.
Work with leaders and teams to ensure adoption of new processes and system-driven behaviors.
Monitor post-implementation performance and drive corrective actions where necessary.