Business Process Specialist, Business Insurance

Marsh•Jackson, MS

3d•$59,700 - $111,200•Remote

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Process Specialist for their National AMS team. This role focuses on process design, balancing efficiency, quality, and consistency in systems. The specialist will collaborate with the Business Process Leader and national/regional representatives to create standardized workflows across MMA National, leveraging technology. Responsibilities include workflow design, AMS configuration, process documentation, reporting output design, client deliverable creation, and training.

Requirements

Understanding of the insurance brokerage business with 3+ years of experience in Business Insurance in a client-facing or business process role.
Proven critical thinking, analytical, and problem-solving skills.
A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices.
Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables.
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.
Experience working with agency management systems such as Applied Epic.

Nice To Haves

Experience working with client relationship (CRM) system such as Salesforce.
Experience creating and maintaining procedure documentation.

Responsibilities

Focus on activities within the line of business.
Participate in working groups with national and regional representatives to create standardized workflows.
Configure the Agency Management System (AMS).
Document all processes and procedures.
Design reporting outputs.
Create client deliverables.
Lead training efforts.