Business Process Specialist - Surety
About The Position
We're looking for a highly organized and detail-oriented individual to join our Surety Operations team! The ideal candidate will have excellent problem-solving skills and an interest in promoting efficiency through streamlining of processes and developing standardized procedures. This role requires a proactive communicator, capable of managing multiple tasks, and someone willing to learn alongside a new and developing team. This role focuses on improving operational efficiency, maintaining documentation and resources, as well as training users and helping to lead process improvement initiatives. If you are willing to bring new ideas and methods to the table, and are eager to drive continuous improvement, this may be the perfect opportunity for you! Qualified applicants at varying experience levels will be considered, position level will be determined based on qualifications.
Requirements
- Superior verbal and written communication skills
- Dynamic analytical and problem-solving skills
- Experience working with end-users at all levels
- Experience working in a team-oriented, collaborative environment
- Experience with Word, Excel, and Access
Nice To Haves
- 1+ years of Surety experience
- Experience with SharePoint is a plus
- Associate’s or Bachelor’s degree in business, insurance, IT or related field.
Responsibilities
- Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
- Independently coordinate and communicate system and process changes
- Investigate and resolve intermediate system and process-related issues
- Support system and process transformation, including testing and documentation
- Review organizational functions to eliminate duplication and overlap
- Maintain user documentation, websites, and reports
- Participate in process improvement initiatives and other transformation initiatives as needed
- Train users on new procedures and technologies
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
