Business Process Owner - Mid Level (Agency)

USAA•San Antonio, TX

2d•Hybrid

About The Position

USAA is seeking a Business Process Owner I to support their Property and Casualty (P&C) Agency, specifically focusing on the High Value/High Net Worth area. This mid-level role involves planning, directing, and coordinating activities for moderately complex and complex processes. The Business Process Owner will be responsible for problem definition, requirements evaluation, design, testing, and implementation of business processes. This includes understanding process objectives, business rules, performance requirements, risks, controls, and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance for efficient and effective design and execution. The role also supports the alignment of processes with the overall experience strategy and vision. The position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is not provided.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling, and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with utilizing various systems to collect and analyze data.

Nice To Haves

Experience in a Business Process Owner rotation or role
Working experience with process optimization efforts
Property & Casualty Insurance experience
Experience working in an insurance agency environment, preferably supporting High Value or High Net Worth products
Experience identifying and implementing automation opportunities to improve existing business processes and operational efficiency
Experience with Agile Methodology
Six Sigma or related certification
US military experience through military service or a military spouse/domestic partner

Responsibilities

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Assists in identification of business unit and business process risks across assigned activities.
Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.