Professional, Business Process Owner
About The Position
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: The Role in a Nutshell You will manage and improve daily offshore operations and vendor performance for a high-volume residential tax payment business unit. Your main goals are to maintain service quality, hit contractual targets, and find ways to make workflows faster and more efficient.
Requirements
- 5+ years in business process operations, vendor management, or high-volume shared services.
- Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).
- Foundational data analysis, operational governance, and advanced Excel (Pivot Tables, VLOOKUPs).
- Cross-functional relationship building, task prioritization, and cross-border communication.
Nice To Haves
- Background in B2B payments, funds management, or tax services.
- Experience using Jira (tracking) and Tableau (data visualization).
- Knowledge of process mapping tools and AI tool implementation.
Responsibilities
- Oversee daily operations of international/offshore teams to ensure they follow standard procedures and quality metrics.
- Act as the main point of contact to resolve daily operational glitches between vendors and internal teams.
- Coordinate cross-functional teams, client expectations, and government agency rules to run tax payment cycles from start to finish.
- Monitor SLAs (Service Level Agreements) and contractual targets to ensure the business meets its promises.
- Review operational data to spot trends, build performance reports, and flag processing bottlenecks.
- Conduct root cause analysis when processes fail and build fixes to stop them from happening again.
- Write and update Standard Operating Procedures (SOPs) and process maps.
- Lead Lean/Six Sigma style projects to cut waste and improve high-volume workflows.
Benefits
- Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
- Up to 16 weeks of fully paid parental leave and a baby stipend.
- Multiple medical plan options with mental health and wellness support offerings.
- 401(k) with company match and vesting after one year.
- $400 annual well-being stipend and tuition assistance up to $5,250.
- Recognition Rewards, Referral bonuses, exclusive discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
