Business Process Owner II

USAA•Tampa, FL

4d•$62,470 - $111,940•Hybrid

About The Position

As a business process owner, plans and coordinates activities for moderately complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Supports alignment of process to overall experience strategy and vision. In this role, you will serve in a support capacity for operational credit and debit card processes. Responsibilities include managing and maintaining knowledge articles related to card processes, as well as supporting control execution activities to help ensure accuracy, consistency, and compliance across operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
2 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Working experience in process mapping, modeling and/or process documentation.

Nice To Haves

4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.
Demonstrated experience with utilizing various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance, to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.

Responsibilities

Develops, sustains, and manages defined business processes through a structured approach.
Applies foundational knowledge of the business and assists with alignment of business deliverable processes and capabilities with business needs.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Assists with development of communication plans for customers and internal stakeholders.
Responsible for adhering to management routines and creating reporting that clearly demonstrates the state of process performance.
Identifies trends and opportunities for existing business process and proposes recommendations for enhancements.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Supports the execution of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.