Business Process Owner I (Mid Level)

USAA•San Antonio, VA

23h•Hybrid

About The Position

USAA is seeking a dedicated Business Process Owner I to join their team. This role involves planning, directing, and coordinating activities for moderately complex and complex processes, ensuring alignment with business objectives, customer needs, and enterprise strategy. The Business Process Owner will be responsible for the design, testing, and implementation of business processes, as well as managing their overall health through monitoring key performance indicators and controls. This position requires a strong understanding of business rules, risks, and controls, and the ability to identify and mitigate operational and compliance risks. The role also involves leading solution development, driving business requirements for process improvement initiatives, and ensuring effective communication with stakeholders. The Business Process Owner will utilize data and analytics to measure performance and drive continuous improvement efforts, staying current with emerging technologies.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years of experience in lieu of a degree).
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling, and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with utilizing various systems to collect and analyze data.

Nice To Haves

Current or past participant in a USAA Hiring Our Heroes cohort.
US military experience through military service or a military spouse/domestic partner.
Demonstrated strong analytical capability, executive presence and communication, problem-solving skills, and experience leading complex initiatives in matrixed organizations.
Experience in insurance, financial services, or other regulated industries, along with certifications such as Lean Six Sigma, SAFE Agile, Operational Risk Management, or Adobe Analytics is preferred.

Responsibilities

Plans, directs and coordinates activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.
Supports alignment of process to overall experience strategy and vision.
Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Assists in identification of business unit and business process risks across assigned activities.
Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.