Business Process Owner I - Retail Banking - Sensitive Profile

USAA•San Antonio, NC

1d•Hybrid

About The Position

As a business process owner, this role plans, directs, and coordinates activities for moderately complex and complex processes. This includes problem definition, evaluation of requirements, design, testing, and implementation of business processes. The individual will understand the process operating objectives, business rules, performance requirements, risks, and controls, as well as interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. This role also supports the alignment of processes to the overall experience strategy and vision. This job profile is designated as a Sensitive Position, meaning individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds). Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year. The role offers a flexible work environment that requires an individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Hands on experience with process mapping and modeling, and creating and validating process documentation.
Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with utilizing various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML,SCRA/MLA, OCC Heightened Standards.

Nice To Haves

6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
Experience in implementing and sustaining change/improvements (change champion).
Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
Demonstrated experience with Lean, Business Process Management, or similar methodology.
Demonstrated experience with utilizing various systems to collect and analyze data.
Knowledge of federal laws, rules, regulations, and applicable guidance, to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.

Responsibilities

Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
Assists in identification of business unit and business process risks across assigned activities.
Develops communication plans for customers and internal stakeholders.
Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.