Business Process Owner / Business Analyst

The Raymond Corporation • Addison, TX

1d

About The Position

We are seeking a highly skilled Business Process Owner / Business Analyst to lead the development, implementation, and continuous improvement of business processes while supporting the successful implementation and utilization of Microsoft Dynamics 365. This is a newly created role, providing an opportunity to build the function and establish processes, standards, and best practices from the ground up. The ideal candidate is a self-directed builder who is comfortable with ambiguity, enjoys solving complex problems, and can create structure where none currently exists. This role requires a strong combination of business analysis, process improvement, and project management skills. The successful candidate must be able to take an idea or business problem, develop a plan, coordinate stakeholders, drive implementation, and ensure the solution delivers sustainable results.

Requirements

• Proven 7-10 + experience as a Business Analyst, Business Process Owner, Project Manager, Process Improvement Manager, or similar role.
• Strong experience with process mapping, requirements gathering, process development, and continuous improvement.
• Demonstrated ability to build and implement processes from scratch.
• Proven project management experience, including managing timelines, deliverables, stakeholders, and competing priorities.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work independently, take ownership, and drive projects to completion.

Nice To Haves

• Experience with Microsoft Dynamics 365 is strongly preferred.
• Certifications: Dynamics 365, Project Management (PMP or CAPM), Business Analysis, Lean/Six Sigma, or Process Improvement are a plus.

Responsibilities

• Analyze, map, and improve current-state (as-is) and future-state (to-be) business processes.
• Build new processes, standards, workflows, and documentation from the ground up.
• Lead business process and technology projects from concept through implementation and sustainment.
• Develop project plans, timelines, deliverables, and action items while coordinating cross-functional stakeholders.
• Partner with business and technical teams to define requirements and optimize Dynamics 365 functionality.
• Use data, reporting, and KPIs to identify issues, measure performance, and drive improvements.
• Develop process documentation, training materials, and deliver end-user training.
• Lead change management and ensure successful adoption of new processes and technology.
• Continuously identify opportunities to improve efficiency, eliminate waste, reduce costs, and support business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level