Business Process Manager - ICAM PMO
About The Position
The Business Process Manager will lead a small team of program/business analysts responsible for the back-office operations that help keep our ICAM program running smoothly. You will own back-office processes and improvement, coach analysts, and be a key interface hub across program management, finance/contracts, engineering, and compliance to ensure purchase requests, procurements, asset management, deliverables, proposal development, subcontract management, and senior leader communications are executed accurately and on time. You will also define, document, and improve back-office workflows and templates that elevate activity and efficiency across the program. Selected candidate will provide full-time remote support.
Requirements
- Bachelor’s Degree. An additional 4 years of experience may be substituted in lieu of degree.
- 5+ years related experience.
- Active or ability to obtain Secret security clearance.
- ITIL 4 Foundation.
- Proven experience supporting business/process operations, program analysis, or PMO roles.
- Demonstrated experience leading business process operations in enterprise IT programs.
- Advanced proficiency with Microsoft Office Suite and collaboration tools; hands-on with SharePoint repositories.
- Strong written and verbal communication; proven ability to translate technical information into polished content for senior leaders and customers.
- Proficiency leveraging AI LLM for task efficiency and productivity.
Responsibilities
- Manage and develop analysts who perform back-office business functions and business analyst activities; set priorities, review work, and remove roadblocks.
- Direct the establishment of clear SOPs, templates, processes, and quality bars for program deliverables; drive consistency and continuous improvement across back-office workflows.
- Oversee several back-office activities, such as purchase requests (POs), hardware/software asset management lifecycle, program labor onboarding/offboarding and related staffing tasks, proposal development, and procurements.
- Interface with business support teams to facilitate data calls and task actions, such as finance, contracts, pricing, and procurement buyers.
- Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met and content is accurate.
- Help ensure program compliance with internal and external policies and administrative activities; prepare for and support audits as required.
- Translate technical information into polished content for senior leadership and customer audiences (presentations, briefings, reports).
- Facilitate cross-functional working sessions to resolve process quality issues and improve adherence to procedures.
- Supervise, review, and/or write technical/business documents, such as reports, manuals, functional descriptions, guides, policies & plans, training products, and other program deliverables.
- Partner closely with program management on messaging and executive communications; ensure messaging is clear, concise, and on brand with the program’s high standards of both verbal and written communication delivery.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
