business process lead - Industrial Engineering Solutions
About The Position
Now Brewing – business process lead! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. A business process lead is responsible for identifying, designing, and testing operational improvements that increase coffeehouse capacity, improve partner experience, and enable faster customer service. This role combines industrial engineering, process design, operational analysis, and continuous improvement practices to solve complex business challenges as scale.
Requirements
- Bachelor’s degree in Industrial Engineering, Operations Management, Supply Chain, Engineering, Business or related field.
- 5+ years experience in process improvement, industrial engineering, operations consulting, continuous improvement, or related disciplines
- Experience using data to identify trends, diagnose root causes, and support recommendations
- Experience in retail, restaurant, hospitality, manufacturing, logistics, or service operations.
- Experience conducting pilot test and operational experiments
- Knowledge of Lean, Toyota Production System, Continuous Improvement, Six Sigma, or Industrial Engineering principles.
- Familiarity with labor standards, workflow design, or operational excellence methodologies.
Responsibilities
- Lead process improvement initiaves focused on increasing coffeehouse throughput, capacity, and operational simplicity
- Analyze operational performance data to identify constraints, inefficiencies, and opportunities for improvement.
- Conduct time studies, workflow analysis, and process observations to understand current-state operations.
- Design and test new operation routine, station layouts, sequencing methods, and work processes.
- Develop capacity models to quantify operational impacts and support business decision-making.
- Partner with cross functional teams to evaluate new products, equipment and initiates from an operational perspective
- Communicate findings and recommendations to leaders through clear, concise, and data-supported storytelling.
- Travel to coffeehouses and field locations as needed to observe operations and validate solutions.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
