business process lead - Industrial Engineering Solutions

Starbucks Coffee Company • Seattle, WA

5d • $117,700 - $196,500 • Onsite

About The Position

This role combines industrial engineering, process design, operational analysis, and continuous improvement practices to solve complex business challenges at scale. A business process lead is responsible for identifying, designing, and testing operational improvements that increase coffeehouse capacity, improve partner experience, and enable faster customer service.

Requirements

• Bachelor’s degree in Industrial Engineering, Operations Management, Supply Chain, Engineering, Business or related field.
• 5+ years experience in process improvement, industrial engineering, operations consulting, continuous improvement, or related disciplines
• Experience using data to identify trends, diagnose root causes, and support recommendations
• Experience in retail, restaurant, hospitality, manufacturing, logistics, or service operations.
• Experience conducting pilot test and operational experiments
• Knowledge of Lean, Toyota Production System, Continuous Improvement, Six Sigma, or Industrial Engineering principles.
• Familiarity with labor standards, workflow design, or operational excellence methodologies.

Responsibilities

• Lead process improvement initiatives focused on increasing coffeehouse throughput, capacity, and operational simplicity
• Analyze operational performance data to identify constraints, inefficiencies, and opportunities for improvement.
• Conduct time studies, workflow analysis, and process observations to understand current-state operations.
• Design and test new operation routine, station layouts, sequencing methods, and work processes.
• Develop capacity models to quantify operational impacts and support business decision-making.
• Partner with cross functional teams to evaluate new products, equipment and initiatives from an operational perspective
• Communicate findings and recommendations to leaders through clear, concise, and data-supported storytelling.
• Travel to coffeehouses and field locations as needed to observe operations and validate solutions.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level