Business Process Lead

OE Federal Credit Union•Livermore, CA

3d•$94,962 - $100,836•Onsite

About The Position

Join the Best “UNION” Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Business Process Lead! Your Purpose: As a lead, you will support the successful execution of continuous process improvement and change management initiatives. You will be a collaborative team player that engages with all employment levels of OE Federal, providing an opportunity to assist in ensuring soundness of establishing new and updating existing business processes.

Requirements

Associates degree in an applicable field and minimum 4 years of work experience in a Lead-level role, or High School Diploma/GED and minimum 6 years of work experience in a Lead-level role required.
Proficiency with Microsoft Excel, Word and Outlook required.
Excellent interpersonal, verbal and written communication skills required.

Nice To Haves

Knowledge of financial products and services is preferred.
Experience in using mapping tools and continuous improvement models is preferred.
Demonstrated success in proposing future state processes aligned with operational improvement, ability to coordinate stakeholder approval process changes and to handle projects simultaneously.

Responsibilities

Play a crucial role in optimizing processes to enhance efficiency, productivity, and quality within the organization
Coordinate or manage the coordination of change management committees tasked with vetting and approving all policy, process, and procedure change requests.
Collaborate with cross-functional teams to understand current processes, identify areas for improvement, and implement best practices.
Perform detailed process analysis to identify inefficiencies and control gaps and to recommend process enhancements.
Document current and future-state processes using process mapping techniques, creating flowcharts or BPM diagrams to effectively communicate process activities, dependencies, and interactions.
Support the implementation of recommended process changes.
Develop action plans, provide guidance and support during the change management process, and monitor change outcomes.
Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
Perform other related duties as assigned.

Benefits

Medical, dental and vision benefits that cover the employee, spouse and dependents
Retiree medical benefits
A defined benefit Pension Plan with 100% employer contributions of $5.57/hour
$10,000 Life Insurance
$5,000 Accidental Death and Dismemberment
11 ½ Paid Holidays per year
17 days of Paid Time Off (PTO) to start
Annual Performance Bonus Program – Up to 5% of employee’s annual base paid on December 15th of each year
A 401(k) plan
OE Federal Membership for you and your family
Employee loan discounts
Casual dress code