Business Process Lead Analyst (Scrum/Agile) - Evernorth - Remote

Cigna Healthcare•Tennessee Work at Home, TN

2d•$79,000 - $131,600•Remote

About The Position

We are seeking a highly collaborative, delivery-focused Business Process Lead Analyst to lead Agile/Scrum execution for the Client Readiness Analytics product. This role enables predictable delivery by facilitating Agile ceremonies, improving backlog readiness, removing blockers, strengthening team flow, and helping the team translate business priorities into high-quality analytics and reporting outcomes. In addition to Scrum leadership, this role supports operational routines across Jira, Confluence, Tableau monitoring, intake tracking, and process improvement to ensure the team can deliver consistently across a high-volume analytics backlog.

Requirements

High school diploma or GED
2+ years’ experience supporting Agile delivery, project coordination, analytics operations, or backlog / intake management in a business or technology environment
Strong knowledge of Agile frameworks such as Scrum or Kanban
Experience using Jira, Confluence, SharePoint, or similar workflow and documentation tools
Strong organization, prioritization, follow-through, and attention to detail
Ability to facilitate meetings, document decisions, manage action items, and communicate risks or dependencies clearly
Strong communication and relationship-building skills, with the ability to partner across business, analytics, and technology stakeholders
Ability to manage competing priorities in a fast-paced, high-volume delivery environment

Nice To Haves

Bachelor’s degree
Certified Scrum Master (CSM) or equivalent Agile certification
Experience supporting analytics, reporting, Tableau, SQL, or data workflow teams
Familiarity with Tableau refreshes, extract monitoring, reporting logs, or production support routines
Experience improving intake, backlog management, documentation, or Agile operating practices
Familiarity with automation or AI-enabled workflow improvement

Responsibilities

Facilitate Agile / Scrum delivery for the Client Readiness Analytics product, helping the team translate business priorities into clear sprint goals, executable backlog items, and predictable delivery outcomes
Facilitate core Agile ceremonies, including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
Partner with the Product Owner(s), stakeholders, and analytics team members to ensure backlog priorities are clear, dependencies are visible, and work is ready for sprint planning
Help the team identify and resolve blockers, manage carryover, improve flow, and strengthen delivery discipline
Foster a collaborative, accountable, and continuously improving team environment
Create and maintain sprint structures in Jira Cloud, including story readiness, sprint kickoff, carryover management, backlog hygiene, and sprint closeout
Support backlog readiness by helping ensure work items have clear intent, acceptance criteria, visible dependencies, and enough detail for planning
Produce sprint reporting and delivery updates that summarize progress, risks, dependencies, aging work, and upcoming priorities
Use Agile metrics such as throughput, cycle time, sprint progress, and blocker trends as learning signals to improve transparency and team flow
Support lightweight operational monitoring for analytics delivery, including Tableau refreshes, extract errors, reporting logs, and escalation of platform issues to appropriate owners
Maintain the intake tracking across Jira and Confluence to support planning, prioritization, and backlog visibility
Identify opportunities to simplify recurring delivery routines, improve documentation, and reduce manual effort across reporting and data workflows
Maintain team documentation in Confluence, SharePoint, and shared drives, including intake processes, reporting updates, operating procedures, and archival routines
Support knowledge management practices that improve continuity, transparency, and team onboarding
Contribute to automation, AI-enabled workflow improvement, and continuous improvement opportunities where appropriate