Business Process & Internal Controls Manager

Abbott • Chicago, IL

2d • Onsite

About The Position

This role leads the assessment, documentation, and optimization of business processes and internal controls across the organization, initially focused on the XIFIN platform. The manager partners with Finance, Revenue Cycle, Compliance, IT, Operations, and Quality teams to align processes with policy, ensure controls are appropriately designed and executed, and document critical workflows so they are sustainable. The role helps establish accountability and process visibility while creating documentation that supports operational effectiveness, compliance, audit readiness, and future scalability.

The position is within Abbott’s Audit job family and HF Heart Failure division. It is based at Willis Tower Building in Chicago, Illinois, with travel required 10% of the time. The work includes prolonged sitting and standing, each for more than two consecutive hours in an eight-hour day.

Requirements

• Bachelor’s degree.
• At least 4 years of relevant experience.

Nice To Haves

• CPA (Certified Public Accountant) credential.

Responsibilities

• Evaluate adherence to company policies and procedures across key operational processes.
• Identify control gaps, process risks, and opportunities for standardization.
• Design and document internal controls, including control owners and monitoring procedures.
• Support internal and external audits and remediation efforts.
• Establish governance and change-management processes.
• Create end-to-end process maps and workflow documentation.
• Develop SOPs, desk procedures, RACI matrices, and control narratives.
• Maintain a centralized process documentation repository.
• Facilitate cross-functional workshops to identify process inefficiencies.
• Lead Finance documentation of XIFIN workflows, configurations, interfaces, reports, and user access.
• Document key system dependencies across Finance, Operations, and Revenue Cycle.
• Partner with IT and business stakeholders to improve system controls and workflow efficiency.
• Establish standards for ongoing system documentation and change control.

Benefits

• Career development with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level