Business Process Improvement Specialist

State of Indiana•Indianapolis, IN

3d•$61,022•Onsite

About The Position

The Business Process Improvement Specialist works collaboratively with staff across the agency to identify, analyze, design, and implement service operations speed, efficiency, and quality. You will streamline, simplify, and improve end-to-end processes, driving a continuous improvement culture. You will utilize systems, tools, and LEAN Six Sigma principles to drive productivity and a unified user experience. The successful candidate will be positive, enthusiastic, and team-oriented with a strong passion for continuous improvement and a desire to support the DOR's continuous improvement across the agency.

Requirements

Advanced knowledge of the organization's business systems and commercial business applications.
Advanced knowledge of technical problems and solutions as they relate to the current and future business environment.
Considerable knowledge of project management theories and practices and the ability to apply that knowledge.
Advanced knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
Ability to apply system development methodologies to oversee systems modifications and initiatives.
Ability to use logic and critical thinking to address issues efficiently and effectively.
Ability to adapt to new information and scenarios and understand the implications of those changes.
Knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
Familiarity with using and interpreting data structures and relationships.
Ability to understand how change management methodology aligns with and enhances project management and implementation.
Ability to lead, encourage and influence others to perform.
Effectively communicate both orally and in writing.
At least 3+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Serve as a resource to team members and applicable internal/external customers on projects related to process improvement.
Effectively guide teams through completing improvement projects including data gathering, data analysis, solution development, and implementation.
Identify, define, analyze, develop, document, and implement process improvements that enhance efficiency, consistency, quality, and speed, thereby optimizing performance.
Improve the user experience for customers and end-users through data analysis and the voice of the customer.
Provide an objective assessment of operations effectiveness and recommend actionable solutions.
Coordinate with various business areas to determine process ownership, develop standardized documentation, and improve business processes, policies, and procedures. Documentation may include process descriptions, flow diagrams, value stream maps, and other related deliverables.
Build respectful, collaborative, and productive relationships with all internal/external customers.
Actively support and incorporate the mission, vision, core values, and positive culture principles of DOR.
Other duties, responsibilities and activities may change or be assigned at any time.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access