Business Process Improvement Program Director, Neuromodulation - Jacksonville, FL

Medtronic • Jacksonville, FL

6d • $172,000 - $258,000 • Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Our vision is to become the undisputed world leader in Neuromodulation, improving patient lives through innovative solutions. Our therapies span the care continuum; from early interventional procedures to implantable surgical technologies that relieve pain, restore function and improve lives for our patients. We're committed to applying clinical and economic evidence and integrated technologies to our unmatched portfolio of therapies to develop healthcare solutions that increase patient access, improve the efficiency of procedures and deliver successful patient outcomes. The Neuromodulation Operating Unit offers solutions — from early interventional procedures to implantable surgical technologies — that treat chronic pain as well as pain from spinal fractures, cancer, and severe spasticity. Our key Interventional Pain therapies include: Balloon Kyphoplasty, Vertebroplasty, and Radiofrequency Ablation Click here to learn more about our Balloon Kyphoplasty products. Click here to learn more about our Vertebroplasty products. Click here to learn more about our Radiofrequency Ablation products. Our key Pain Therapies include: Spinal Cord Stimulation, Drug infusion systems for chronic pain, severe spasticity, RF Nerve Ablation. Click here to learn more about products. At Medtronic, we strive to improve patient outcomes and transform healthcare. We are seeking an experienced Commercial Transformation Lead to serve as the commercial lead for inorganic growth opportunities—shaping strategy, diligence, and integration planning in partnership with the broader commercial team. This role will work directly with external third parties to conduct market analysis and customer segmentation, translating insights into actionable commercial recommendations. In addition, the role will influence how we maximize Customer Relationship Management (CRM) capabilities (including Salesforce) to improve sales force effectiveness, prioritization, and execution. This position will act as the commercial liaison to the VP of Integration for Neuromodulation and will inform strategic realignment of our commercial team.

Requirements

• Bachelor’s degree
• 10+ years of progressive experience in sales enablement, sales operations, or related commercial leadership roles within medical devices, healthcare, or a similar regulated industry
• Demonstrated experience as a key stakeholder in the successful implementation and optimization of Salesforce CRM or similar platforms
• Experience leading cross-functional teams and driving process transformation in a fast-paced environment
• Exceptional communication, leadership, and project management skills

Nice To Haves

• Advanced degree
• Experience with neuromodulation product lines or another relevant med tech field
• Expertise in transformation principles and/or experience with agile/lean processes
• Background in customer service operations, customer experience management, and AI-driven transformation
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Stakeholder Management and Engagement : build strong relationships with senior leaders and internal and external stakeholders to ensure alignment, buy-in, and support for transformation initiatives. Key partners will include Marketing, Communications and Finance
• Performance Monitoring : establish metrics and KPI’s to track the progress and success of transformation projects and outline demand from Marketing. Manage tooling and reporting mechanisms that drive action
• Risk Management: identify and mitigate risks associated with transformation projects
• Project Management: drive overall cross functional project management transformation initiatives, including managing project plans, deliverables, owners and due dates
• Salesforce CRM (SFDC) Next Waves: Serve as a key stakeholder in strategic planning and executing the next waves of SFDC implementation and optimization, ensuring technology supports evolving sales strategies and business needs
• Organizational Design, SIP, Change Management: Collaborate on organizational design including sales resource allocation, Sales Incentive Plan (SIP), and communications and change management to support business objectives and operational efficiency

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees