Business Process Improvement Analyst

Genuine Parts Company • Atlanta, GA

1d • Onsite

About The Position

BPI Analysts in CX work across customer-facing functions—such as sales, support, onboarding, and service delivery—to identify inefficiencies, bottlenecks, or friction points in customer journeys. They use analytical and collaborative skills to redesign processes, often in partnership with IT, operations, and marketing teams.

Requirements

• Associate's degree in Business, Engineering, Manufacturing, or a STEM related field with 5+ years of relevant experience
• Experience supporting continuous improvement initiatives using Lean Manufacturing, Kaizen, SMED, 5S, or similar methodologies
• Strong analytical, problem solving, and root cause analysis skills with the ability to interpret data and drive process improvements
• Excellent communication, training, and presentation skills with the ability to collaborate effectively across all levels of the organization
• Strong organizational skills, attention to detail, and proficiency with Microsoft Office and data reporting tools

Nice To Haves

• Bachelor's degree preferred
• Six Sigma Green Belt Certification
• Project management
• PeopleSoft EPR experience

Responsibilities

• Document current customer workflows, identify pain points, and map future-state improvements
• Collaborate with customer service, product, marketing, and IT to align process changes with CX goals
• Translate customer feedback and operational challenges into actionable business requirements
• Support Agile or waterfall delivery of process changes, including test planning, UAT, and training materials
• Monitor KPIs such as first-contact resolution, customer satisfaction (CSAT), and time-to-service to measure improvement impact
• Work with IT to automate manual steps, integrate systems, and improve scalability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree