Business Process Director
About The Position
As a Global Process Owner, the lead will be responsible for driving the following business objectives: Risk & Governance: Driving E2E, cross-functional design and alignment to manage and oversee customer entitlements, including credit assessment on revenue opportunity. Operational Efficiency & Automation: Automating complex financial calculations to reduce friction and rework. Digital-First Experience & AI-First Operations: Defining and embedding AI and automation into entitlement reporting to accelerate data research and report generation, enable self-service, and reduce team engagement to focus on higher-value strategic work. Business Velocity: Leading Oracle Customer Entitlement Services transition into the next generation Fusion Services and HelpDesk. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
Requirements
- Global Process Owner experience
- Experience in driving E2E, cross-functional design and alignment
- Experience in managing and overseeing customer entitlements
- Experience in credit assessment on revenue opportunity
- Experience in automating complex financial calculations
- Experience in defining and embedding AI and automation into entitlement reporting
- Experience in accelerating data research and report generation
- Experience in enabling self-service
- Experience in leading transitions to next-generation services and helpdesks
Responsibilities
- Driving E2E, cross-functional design and alignment to manage and oversee customer entitlements, including credit assessment on revenue opportunity
- Automating complex financial calculations to reduce friction and rework
- Defining and embedding AI and automation into entitlement reporting to accelerate data research and report generation, enable self-service, and reduce team engagement to focus on higher-value strategic work
- Leading Oracle Customer Entitlement Services transition into the next generation Fusion Services and HelpDesk
Benefits
- Flexible medical
- Life insurance
- Retirement options
- Volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
