Business Process Consultant I

County of Mecklenburg, NC•Charlotte, NC

5d•Onsite

About The Position

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The County Manager’s Office is responsible for executing the policy decisions of the Board of County Commissioners and leading the County organization by overseeing the administration of County departments. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate. The BPM Consultant I is a Certified Six Sigma Green Belt (CSSGB) responsible for managing process improvement projects that range from small to medium complexity. The BPM Consultant I must be capable of managing two projects simultaneously (depending on complexity) which will require the ability to gain a high-level understanding of the organization's business processes and systems. The BPM Consultant I will also support the BPM Consultant II on large-scale BPM or business process engineering initiatives. The BPM Consultant I responsibilities will include, but not limited to: process improvement, systems engineering, process simulation/modeling, change readiness, mapping business processes and analyzing business requirements to help departments and stakeholders identify improvement opportunities and propose solutions. The BPM Consultant I will develop innovative, transformational process improvements by working with stakeholders and will effectively communicate these proposed changes to impacted business units, team members, and other stakeholders. The BPM Consultant I will develop, recommend, and facilitate quality improvements that impact service delivery and customer service. The BPM Consultant I will also collaborate with business partners, such as Information Technology Services (ITS), Asset & Facility Management (AFM) and Enterprise Project Management Office (EPMO) to ensure solutions are efficient, effective, and aligned to the department’s Strategic Business Plan. The BPM Consultant I will facilitate presentations with project artifacts and data collected and analyzed during the project phases using clear, concise, grammatically correct written and verbal communications to multiple levels of staff and stakeholders across the enterprise.

Requirements

Minimum of two years of business process engineering and/or system engineering experience.
Bachelor’s degree in Engineering, Computer Science, Business Administration, or other technical degree requiring methodical analytical skills.
Six Sigma Green Belt required or must obtain within six (6) months of hire
May require a valid North Carolina or South Carolina Driver’s License
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Engineering
Computer Science
Business Requirements and Analysis
Project Management (PMI)
Business Intelligence
Leadership
Customer Relationship Management

Responsibilities

Develop Project Charter document as described in BPM methodology.
Develop Project Plan and schedule as described in BPM methodology.
Lead project kickoff meeting and subsequent project meetings.
Provide Project oversight on small to medium projects.
Provide Project or Program support on medium to large enterprise projects.
Facilitate Kaizen Events.
Develop proposals and strategies to improve operational efficiencies.
Follow the generally accepted BPM methodology as outlined in the Six Sigma (DMAIC) philosophy.
Define and document Current State.
Measure and analyze the process and conduct root-cause-analysis, impact analysis and gap analysis.
Document voice-of-the-customer (VOC).
Design Future State processes.
Simulate/Test new process prior to implementation.
Develop Control Plan for monitoring implemented process changes.
Conduct Change Management analysis.
Produce final report/business case with performance measures and projected ROI.
Support change management efforts to transition the organization to new system and/or business model.
Customer Relationship Management.
Establish and document core business process and high-level functional requirements that support ITS application development.
Review business requirements with customer and business partners.