Business Process & Change Management Specialist - ONSITE

NTT DATA Services•San Diego, CA

1d•$79,920 - $166,500•Onsite

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Process & Change Management Specialist - ONSITE to join our team in San Diego, California (US-CA), United States (US).

Requirements

5+ years of experience in Organizational Change Management, preferably in large-scale transformation programs.
3+ years experience in change strategy development, stakeholder engagement, communication planning, and training enablement.
3+ years experience working in or supporting Agile transformation programs.
Strong interpersonal, communication, and influencing skills with the ability to engage senior leadership and cross-functional teams.
3+ years of experience with change management frameworks (e.g., Prosci, ADKAR) and structured methodologies.
Bachelors in Computer Science or equivalent work experience

Nice To Haves

Exposure to digital transformation, ERP, or large technology implementations

Responsibilities

Develop and execute comprehensive change management strategies and plans aligned with project and program objectives.
Conduct detailed change impact assessments to identify risks, dependencies, and affected stakeholders.
Integrate change management activities into overall project/program plans, working closely with Project Managers and Product Owners to ensure alignment, especially in Agile environments.
Identify and map key stakeholders across impacted business units; build strong partnerships with sponsors and functional leaders to drive engagement, alignment, and adoption.
Define areas of business impact and recommend training approaches; collaborate with project teams and L&D to design and deliver training programs for end users.
Develop and implement targeted communication plans, including creation of presentations, FAQs, newsletters, and leadership updates, while ensuring consistent messaging across all channels.
Establish and manage feedback mechanisms, proactively addressing concerns, resistance, and adoption challenges.
Assess training needs and enable teams through learning plans, job aids, user guides, and knowledge transfer activities, ensuring readiness for go-live and post-implementation support.
Track and report on change progress using KPIs and dashboards, provide regular updates to leadership, ensure adherence to change governance standards, and maintain documentation and best practices.