Business Process Automation Consultant
Tupl•Town of Berlin, NY
•Onsite
About The Position
We are seeking a Business Process Automation Consultant to join our team at a leading telecommunications operator. In this role, you will lead end-to-end analysis of customer and network operational processes, identify value opportunities, and define transformation strategies through intelligent automation.
Requirements
- Minimum 5 years of experience in process automation and transformation projects at T-Mobile or equivalent tier-1 operators
- Experience with software & data engineering, including architecture, technology, design and technical implementation best practices
- Track record at a technology and transformation consulting firm (Accenture, Deloitte, PwC, Capgemini, or similar)
- Deep knowledge of telecom processes and frameworks such as: Customer Care, CEM, NOC and RAN Operations
- Ability to perform impact analysis, process mapping, and technical requirements definition
- Strong communication skills across multiple organizational levels
- Results-oriented mindset with focus on business value
- Candidates must have legal authorization to work in US and be able to perform their duties from Dallas.
Nice To Haves
- Experience with governed, hybrid automation architectures that combine agentic reasoning with deterministic, rules-based execution—the approach that delivers production-grade reliability in complex operational environments
- Experience with other process automation platforms (RPA, iPaaS, workflow engines)
- Relevant certifications in automation, consulting, or digital transformation
- Direct experience with network optimization and RAN automation workflows
Responsibilities
- Conduct deep diagnostics of operational processes to identify inefficiencies and automation opportunities
- Design and lead change management process to ensure the adoption of the automations in the operational processes
- Design and lead the implementation of the technical solutions for the customers (by SW and by AI agents)
- Map complex workflows and define detailed requirements for automation solutions
- Lead transformation initiatives from conceptualization through implementation and go-live
- Collaborate with technical teams to ensure solutions meet business objectives
- Support the development and communication of business case jointly with the client (cost reduction, time acceleration, quality enhancement) and follow up the measuring of the impact after deployment
- Act as a bridge between business stakeholders and technology teams
Benefits
- 24 Paid time off per year
- Premium Medical Insurance for the employee and family
- Retirement and Pension Plans
- Flexible working hours
- A collaborative and open team culture where your ideas matter.
- Exposure to cutting-edge technologies and diverse use cases.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
