Business Process Architect

Choreo•Charlotte, NC

About The Position

The Business Process Architect is a senior individual contributor operating at the intersection of business analysis, process design, and platform delivery. This role is explicitly hands‑on and execution‑oriented. The Business Process Architect produces concrete, decision‑ready artifacts such as process maps, functional specifications, acceptance criteria, and change documentation that internal teams and external build partners can execute against without ambiguity. The role serves as connective tissue between business needs, platform capabilities, and delivered solutions across governance, data management, front and back-office workflows, and intelligent automation initiatives.

Requirements

Bachelor’s degree or equivalent experience in business analysis, operations, technology, or a related discipline
5+ years of experience in process design, business analysis, or similar roles, ideally in financial services or wealth management environment
Demonstrated ability to produce documentation and specifications that technical and non‑technical teams can act on
Experience managing requirements and UAT for vendor‑delivered or externally built solutions
Strong written and verbal communication skills across advisor, operations, compliance, and technology audiences
Familiarity with CRM, portfolio accounting, or financial planning platforms such as Dynamics or Salesforce, Black Diamond, or eMoney

Nice To Haves

Experience with workflow automation or low‑code platforms such as Microsoft Power Platform or equivalents
Exposure to data governance, MDM concepts, or multi‑system client data architectures
Comfort operating in environments where automation and applied intelligence are embedded in daily workflows
Wealth management or RIA industry experience

Responsibilities

Map current‑state workflows across advisory, operations, and compliance functions, including variations by office and advisor practice model
Identify friction, redundancy, and automation opportunities prior to solution or platform decisions
Design future‑state processes that are realistic, scalable, and appropriate for a distributed advisor organization
Maintain a living process library that serves as a foundation for automation and applied intelligence initiatives
Translate business needs into clear, executable functional specifications for internal teams and external build partners
Define acceptance criteria, edge cases, and data validation rules for all deliverables
Own the requirements backlog in coordination with project management and delivery teams
Support early‑stage intake by shaping loosely defined ideas into decision‑ready problem statements before they enter delivery backlogs
Serve as the internal process and functional voice on active builds, escalating only architectural or strategic decisions
Design and execute structured user acceptance testing for all platform and workflow deliverables
Clearly document defects and manage resolution cycles with build partners
Sign off on deliverables prior to leadership review and production release
Develop process documentation, training materials, and reference guides for new workflows and tools
Partner with system administrators and platform owners on rollout sequencing and adoption planning
Communicate process and workflow changes clearly to non‑technical, advisor‑facing audiences
Partner with Advisor Enablement, L&D and Enterprise Transformation teams to ensure alignment with strategic initiative timing
Ensure approved future‑state processes are accurately translated into platform designs, automation logic, and system behavior
Identify and flag misalignments between intended process outcomes and technical implementations early in delivery
Evaluate processes for automation and applied intelligence readiness, identifying candidates for decision support, workflow automation, or assistive technologies
Partner with platform, data, and AI teams to ensure process design supports responsible and scalable intelligent solutions
Design business outcome reporting requirements that define how success will be measured after implementation, including operational metrics, adoption indicators, and process performance measures
Establish and maintain standards for process maps, functional specifications, and acceptance documentation used across platform initiatives
Ensure documentation quality supports consistent execution and institutional reuse
Work closely with platform strategy, data and engineering, operations, compliance, and advisor leadership teams
Support firm‑wide initiatives spanning process standardization, data governance, platform modernization, and applied AI
Preserve process intent from discovery through delivery and adoption