Business Process Architect

TMX Group • Toronto, ON

50d • Hybrid

About The Position

The Business Process Architect (BPA) is the strategic visionary responsible for designing, documenting, and optimizing our business processes within the Transfer Agency operations model.In this role, you will act as the bridge between high-level business strategy and technical execution, ensuring every workflow is lean, scalable, and aligned with organizational goals. Your mission is to transform complex, fragmented operations into streamlined, efficient systems by redesigning the "blueprints" of how we function to drive digital transformation and operational excellence.

Requirements

• Proven experience in Business Architecture, Process Engineering, or Strategic Operations.
• Expertise in business modeling methods and the ability to translate complex data into corporate knowledge resources.
• Strong analytical skills to determine optimal paths for problem-solving (e.g., system enhancements vs. process changes).
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to lead cross-functional initiatives and manage external vendor relationships.
• Experience with Management information systems Tableau, Power BI
• Demonstrated ability to develop KPI reporting (i.e. productivity, quality scorecards and capability/workforce planning)

Nice To Haves

• Professional certification in BPM (e.g., CBPP, OCBP) or Lean Six Sigma.
• Experience within Transfer Agency Trust or other financial institutions
• Familiarity with specific Business Architecture tool suites and methodology design.

Responsibilities

• Strategic Architecture: Provide overall direction and definition of the business operating model architecture to effectively support long-term business strategy and digital transformation.
• Process Optimization: Conduct proactive research and analysis to identify improvement opportunities, defining project scope, prioritization, and deliverables to drive productivity, capacity, and quality.
• Solution Design: Develop business operating models that demonstrate the interoperability of products, operations, and systems; ensure all solutions align with architecture standards and financial targets.
• Cross-Functional Partnership: Act as a key liaison between Business and IT partners to align technology frameworks with business plans and stay ahead of industry trends and innovations.
• Capability Mapping: Lead the effort to identify, document, and prioritize business capability needs, translating them into actionable strategic roadmaps.
• Project Oversight: Provide architectural governance for ongoing projects, ensuring requirements remain in strict alignment with the business architecture roadmap.
• Stakeholder Management: Foster a culture of continuous improvement by managing relationships with business partners and sponsors, helping them articulate business cases and ROI.
• Performance Metrics: Collaborate with Finance and Business leaders to design and track KPIs and customer experience metrics that identify and validate operational redesign requirements resource capacity and productivity benchmarks.
• Knowledge Leadership: Serve as the Subject Matter Expert (SME) for business architecture frameworks, tool selection, and methodology development; provide training and direction to business teams.

Benefits

• Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
• Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
• Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
• Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
• Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees