Business Process Analyst - Downtown Headquarters
About The Position
Serve as a Business Process Analyst within ProMedica's AI & Process Excellence (APEX) team and a contributor to Project Foundry, the organization's initiative to simplify, standardize, digitize, and automate work across corporate and G&A functions. This role partners with assigned operational teams to document current-state workflows, identify friction and waste, quantify improvement opportunities, and translate findings into practical process, automation, and AI-enabled solutions. The position leads business-side discovery, requirements, testing, change support, and value tracking; develops limited low-code solutions within approved standards; and partners with IT for enterprise platforms, integrations, architecture, security, and production support.
Requirements
- Bachelor’s Degree in Business Administration, Information Systems, Industrial Engineering, Healthcare Administration, or related field
- Strong proficiency in business process mapping, requirements gathering, data analysis, facilitation, and written and verbal communication
- Working knowledge of Microsoft Power Platform, particularly Power Automate
- Ability to distinguish business-owned improvements and low-complexity automations from solutions requiring IT ownership
- Strong project management and organizational skills
- 3 years of experience in business process analysis, operational improvement, continuous improvement, automation enablement, or a related function
- Demonstrated experience documenting workflows, identifying root causes, translating findings into requirements, coordinating user acceptance testing, and facilitating cross-functional sessions
- Experience using Power Automate, Power Apps, Power BI, or comparable low-code and analytical tools
Nice To Haves
- Master’s Degree (MBA, MHA, or MS) in a relevant field
- Experience with process or task mining tools (Microsoft Process Mining, Celonis, or similar)
- Familiarity with Infor CloudSuite or comparable ERP systems
- Basic understanding of RPA concepts and tools (Power Automate Desktop, UiPath, or similar)
- Practical experience applying AI-enabled tools to business processes
- Experience with Lean, Six Sigma, or other process improvement methodologies
- Healthcare industry or health system experience; familiarity with supply chain, accounts payable, HR, or finance operations in a hospital setting
- Lean Six Sigma Green Belt or equivalent applied experience
- Microsoft Power Platform certifications
Responsibilities
- Document current-state workflows
- Identify friction and waste
- Quantify improvement opportunities
- Translate findings into practical process, automation, and AI-enabled solutions
- Lead business-side discovery, requirements, testing, change support, and value tracking
- Develop limited low-code solutions within approved standards
- Partner with IT for enterprise platforms, integrations, architecture, security, and production support
Benefits
- Flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
