Business Process Analyst (BPA)

Novalink Solutions LLC•Las Vegas, NV

10d

About The Position

The Division of Industrial Relations (DIR) is implementing a modern, secure, cloud-based software system to replace legacy platforms and centralize permitting, licensing, inspections, citations, case management, notifications, payments, and reporting across the Mechanical Compliance Section (MCS) and Nevada OSHA. The IT Business Process Analyst (BPA) will serve as a core project resource responsible for business process analysis, requirements documentation, testing, stakeholder coordination, and implementation support throughout the system development lifecycle. This role requires significant experience in workflow analysis, documentation, data standards, system testing, and implementation support for complex regulatory or permitting systems.

Requirements

Demonstrated experience in business process analysis within regulatory, compliance, permitting, licensing, or inspection-driven environments.
Experience participating in software implementation projects, preferably in public sector or compliance/regulatory agencies.
Strong documentation, workflow modeling, and requirements-development skills.
Experience with testing, quality assurance, UAT, and system validation.
Experience conducting stakeholder interviews and facilitating requirements workshops.
Knowledge of modern computer hardware, software, cloud-based solutions, and web systems.
Knowledge of business process engineering principles and workflow design.
Knowledge of research methods, data analysis techniques, and automation strategies.
Skill in testing and validating system functionality and changes.
Skill in analyzing workflows, information, patterns, and process deficiencies.
Skill in writing clear, precise, and grammatically correct analytical documentation.
Skill in facilitating stakeholder meetings, explaining technical concepts, and achieving consensus.
Skill in organizing materials and configuring efficient workflows.
Skill in developing, interpreting, and documenting program requirements.
Ability to analyze problems of considerable complexity and propose logical solutions.
Ability to maintain effective professional relationships with diverse staff and external stakeholders.
Ability to interpret and apply regulations, policies, and program procedures.
Ability to perceive and define cause-and-effect relationships in business processes and automated systems.
Ability to make informed decisions based on multiple alternatives and impacts.
Ability to communicate clearly both verbally and in writing.

Nice To Haves

Experience supporting complex system integrations (e.g., payment systems, plan review systems, federal systems).
Background working with Mechanical, OSHA, or other safety-related regulatory programs.
Knowledge of government fiscal processes, fines/penalties workflows, and enforcement-related processes.
Lean Six Sigma Green Belt

Responsibilities

Analyze DIR’s existing permitting, licensing, inspection, citation, enforcement, case management, and fiscal workflows across MCS and OSHA.
Apply recognized data processing concepts to business process planning and analysis.
Document business and functional requirements for system features including permitting workflows, licensing, inspections, asbestos project submissions, fines/penalties, notifications, dashboards, and payment integration.
Develop detailed work and data flow diagrams that illustrate system functions and interactions.
Define data relationships, key data elements, and system foundations including objects, locations, inspections, violations, license records, user roles, and fiscal data.
Consult with DIR staff, inspectors, administrators, licensees, contractors, employers, and external partners to determine system requirements and validate workflows.
Conduct alternative analyses and propose system enhancements, automation opportunities, or efficiency improvements.
Translate complex program requirements into clear, concise documentation for vendors, developers, and internal leadership.
Develop test plans and scripts for system functionality, workflows, user roles, notifications, payment integration, data migration, and reporting.
Review and document test results to assess accuracy, completeness, and adherence to requirements.
Monitor quality assurance activities throughout configuration, customization, and integration phases.
Participate in user acceptance testing (UAT), ensuring real-world validation of workflows.
Initiate and track system work requests, configuration needs, and defect tickets.
Develop bridging specifications between program areas and interconnected workflows (e.g., permitting ↔ inspections ↔ fiscal).
Consult with programmers regarding logic, technical requirements, data issues, and system deficiencies.
Assist in the preparation of go-live readiness plans, validation checklists, and rollback procedures.
Support the vendor and DIR during go/no-go decision meetings prior to deployment.
Train internal and external users on system functionality, role-based workflows, and procedures.
Assist in developing user guides, training materials, and self-guided resources.
Support train-the-trainer activities and coordinated outreach across multiple stakeholder groups.
Support data migration planning, validation, reconciliation, and defect tracking related to legacy systems including Jurisdiction Online, Compliance Engine, CashTrack, and spreadsheets.
Assist with documentation and validation of integrations with CyberSource/Wells Fargo, iPlan, iSpring, and OIS.
Validate reporting and dashboard requirements for compliance, fiscal oversight, inspections, notifications, licensing, public reporting, and analytics.
Develop procedural alternatives when software issues arise or when workflows require interim manual processes.
Perform related duties as assigned to support the overall success of the DIR modernization initiative.