Business Process Analyst - Omaha, NE

First National Bank of Omaha•Omaha, NE

1d•Onsite

About The Position

The Business Process Analyst serves as the subject matter expert and process steward for electronic payment processes within the Electronic Payments workstream. This role focuses on process optimization, process performance analysis, controls, customer experience objectives and operational excellence while collaborating with team analysts and cross-functional partners to ensure seamless electronic payment processing and continuous improvement.

Requirements

Bachelor's Degree or equivalent experience
5 to 7 years of experience in electronic payments, banking operations or related field.
Strong understanding of electronic payment processes, including ACH, wire transfers, BillPay, and digital payment platforms
Excellent analytical, problem-solving, and strategic decision-making skills
Strong communication and interpersonal skills with ability to influence and collaborate across various organizational levels
Experience with process improvement methodologies (e.g., Six Sigma, Lean, Agile)

Nice To Haves

Experience in project management, production support, and/or system release management
Experience with process management platforms (Signavio, Celonis, or similar BPM tools)
Knowledge of process mining and process analytics methodologies
Experience working within centralized governance frameworks while maintaining business unit accountability
Professional certifications: Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), or Accredited Faster Payments Professional (AFPP)
Advanced knowledge of NACHA requirements and payment regulations
Technical proficiency with applications including ACH-Pep+, Wires-MTS, Disputes-Trips, Zelle-Compass, and FX Wires-Spectrum
Experience with process automation technologies and digital transformation initiatives
Advanced data analysis and visualization skills

Responsibilities

Conduct comprehensive analysis of electronic payment processes to identify inefficiencies, bottlenecks, and improvement opportunities using data-driven methodologies.
Establish and maintain continuous process monitoring capabilities including real-time dashboards, performance alerts, and proactive issue identification to ensure optimal process performance and early problem detection.
Define, track, and report on key performance indicators, process ROI, and business value metrics to demonstrate process effectiveness and identify improvement opportunities.
Partner with the Process Owner to develop and maintain process roadmaps aligned with business objectives, including multi-year process evolution plans, technology integration strategies, and capability development initiatives.
Manage the complete portfolio of electronic payment processes, identifying and prioritizing process improvement opportunities based on business value, customer impact, and strategic importance. Develop business cases and recommendations for process investments in partnership with the Process Owner.
Conduct regular benchmarking against industry standards and best practices, identifying and evaluating emerging technologies and innovations for competitive advantage.
Maintain comprehensive repository of updated standard operating procedures, workflow charts, and process documentation with version control and accessibility standards within the enterprise process management platform.
Examine end-to-end business processes to identify inefficiencies, redundancies, automation opportunities, and areas for enhancement using data-driven methodologies.
Create optimized workflows, design new or improved processes, and oversee successful integration of new technologies to streamline operations and enhance performance.
Maintain comprehensive governance framework including process ownership, performance standards, decision rights, escalation paths, review cycles, and standardized documentation protocols in alignment with enterprise BPM standards.
Ensure consistent adherence to established process standards across all teams and departments, including regular compliance assessments and corrective action implementation.
Establish and manage process exception handling procedures, including deviation approval authority, exception tracking, and trend analysis for continuous improvement opportunities.
Analyze comprehensive data related to process performance, identify trends, measure process success, and provide actionable insights for strategic decision-making.
Provide regular process health reporting to senior leadership, including performance metrics, risk indicators, improvement initiatives, and strategic recommendations.
Develop and maintain KPIs, performance dashboards, and reporting mechanisms to ensure continuous visibility into process effectiveness.
Work closely with cross-functional teams including Operations, Product, Sales, IT, Risk, Data, Compliance, and Finance to ensure alignment with organizational goals and stakeholder needs.
Serve as primary advocate for process users and customers, ensuring their needs are represented in process design decisions and improvement initiatives.
Partner with Business Analysts to translate process requirements into technical specifications for vendor and IT implementations, ensuring system capabilities support process objectives.
Lead comprehensive change management processes including impact assessment, communication planning, training needs identification, implementation sequencing, and adoption measurement to ensure seamless transitions.
Conduct regular comprehensive risk assessments of all electronic payment processes, including operational, regulatory, and strategic risks, with appropriate mitigation strategies.
Ensure process adherence to internal controls, regulatory requirements, and industry best practices in electronic payments, including NACHA requirements and payment regulations.
Ensure process documentation and controls are properly integrated with risk management platforms (e.g., Archer) to maintain dynamic control updates and regulatory compliance alignment.
Lead process-related audit activities, control testing, and remediation efforts in partnership with Risk, Compliance, and Internal Audit teams.
Stay current with industry resources, best practices, technologies, regulatory changes, and emerging trends in the electronic payments landscape.
Drive adoption of industry best practices and facilitate cross-organizational knowledge sharing and standardization initiatives.