Surest Business Process Analyst

UnitedHealth Group•Orlando, FL

1d•$29 - $52•Remote

About The Position

Explore opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery, changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds — the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together. The Surest Business Process Analyst will pay a critical function within the Surest Ontology Team to support controlling and improving business processes, and the creation and maintenance of Ontology materials. This position is also responsible for data analysis, continuous review of process instructions / SOPs and identifying opportunities to streamline tasks and bulk maintenance. Surest Ontology is the foundational taxonomy and source of truth that Surest uses to organize, define, price, display, and adjudicate healthcare services across the member experience. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of experience in data analysis, preferably in healthcare, insurance or digital product environments
2+ years of analytical experience translating complex business requirements into system configuration requirements
2+ years of experience using SQL and relational databases
2+ years of experience with business analysis and process improvement
2+ years of experience with documenting processes and practices
1+ years of project or program management experience leading cross-functional initiatives

Nice To Haves

2+ years working healthcare administrative data (e.g. claims, encounter, clinical, provider etc.)
1+ years of experience creating and maintaining SharePoint
Experience utilizing Visio or Lucid to create business process flows
Experience with system mapping of configuration
Working knowledge of clinical data domains and code sets (CPT, ICD, DRG, etc.)
Familiarity with taxonomy, ontology, or data modeling concepts
Proven exceptional analytical and problem-solving skills
Demonstrated ability to manage multiple projects in a highly dynamic environment
Proven high attention to detail
Proven innate curiosity to learn more

Responsibilities

Coordinate data analysis and process improvement initiatives across Surest Ontology
Maintain organized file management practices, and contribute to knowledge management documentation
Assist in supporting ongoing business needs by helping manage change control processes and maintain accurate, up-to-date source-of-truth documentation
Provide input and/or develop and maintain relevant policies, procedures, and/or training and job aids to support new or updated processes
Drive decision making, problem solving, solution design and engagement of key subject matter experts and stakeholders