Business Process Analyst/System Help Desk

Yusen Logistics•Secaucus, NJ

11h•$80,000 - $90,000

About The Position

This position is for employment with NYK Group Americas Inc. The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems, including PRESTO, TOM, and other local systems. The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement. The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities. The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI. In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.

Requirements

Problem Solver - capable of dissecting complex problems and providing appropriate solutions and alternatives that are specific.
Positive Attitude - maintains a can-do attitude and inspires others when presented with challenges or obstacles.
Proactive / Self Stater - motivated to complete work assignments based on own self initiative.
Results Orientated - passionate about getting things done that contribute to competitive advantage rather than conceptualizing about what or how things should be done. Strives for continuous improvement while maintaining a realistic viewpoint.
Accountable - team player who diligently follows tasks through to completion and holds themselves, as well as others, accountable for their commitments. Provides reasons for shortfalls and proposes actions to correct, rather than excuses.
Communication - communicates and provides feedback in a concise, candid, honest, and timely manner.
Business Acumen - able to quickly provide keen judgment in understanding and dealing with a business situation in a manner that facilitates an efficient decision-making process and is likely to lead to a positive outcome.
Business Analysis - experience documenting Business and Functional requirements, as well as Standard Operating Procedures (SOP)
Must be proficient with Microsoft Office suite of modules including Excel, Word, PowerPoint, Visio.

Nice To Haves

Business Knowledge - understands RoRo Business and / or Shipping/Ocean Carrier related business and has experience with associated business functions (preferred, but not required).
Business Analysis experience is preferred, although not mandatory as training can be given once on the job.

Responsibilities

Participate in regular BPM team meetings to share project status, risks, and issues, present proposed solutions, and collaborate on business process and system improvements.
Conduct recurring project meetings with stakeholders and cross-functional teams to facilitate discussions, capture and investigate issues, and identify and demonstrate solutions.
Collaborate with NSA BPM Manager/Supervisor and Secaucus-based team members on project planning and execution.
Document and communicate business requirements to NBSA for local system enhancements, ensuring a clear understanding of business needs.
Partner with NBSA to review UAT demonstrations prior to testing and build a shared understanding of enhancements and expected functionality.
Conduct User Acceptance Testing (UAT) for system enhancements and defect tickets.
Communicate UAT defects to NBSA via tickets, email, and meetings, and assess defect priority, define and execute resolution plans collaboratively.
Manage resolution of business process and system-related issues and requests.
Lead and support projects focused on business process improvements and system enhancements.
Develop project plans for system releases and ad hoc initiatives.
Conduct regular status meetings with business stakeholders, BPM team (Tokyo), and IT teams, as required.
Perform business analysis to identify issues and recommend effective solutions.
Gather and document business requirements from Subject Matter Experts (SMEs).
Compile and analyze business cases for system enhancements, including ROI assessments (benefits vs. cost) for management approval.
Provide formal sign-off on business requirements, QA test scenarios and results, and UAT results and production readiness.
Provide regular status updates to management, including progress, risks and issues, and mitigation plans.
Monitor business process performance using key performance indicators (KPIs).
Escalate risks, delays, or quality concerns that impact project success.
Create and manage enhancement/defect tickets, track progress, perform follow-ups, and report status to stakeholders.
Identify and communicate business priorities for system enhancements within specific domains.
Define, gather, and refine KPIs for assigned business areas.
Act as liaison between internal stakeholders (NSA RORO SMEs, Management, BPM Tokyo) and external stakeholders (customers, vendors).
Facilitate and participate in cross-functional status meetings as needed.
Partner with NSA BPM leadership to define strategic priorities and guide initiatives related to process optimization and system enhancement.