DWM Business Process Analyst II (DWM Information Systems)

City of Atlanta•Atlanta, GA

6h•$68,156 - $90,988•Hybrid

About The Position

The Business Process Analyst II serves within the Office of Atlanta Information Management (OAIM/PMO) at the City of Atlanta's Department of Watershed Management (DWM). This mid-level analytical role is responsible for independently leading business analysis activities across a range of IT, operational, and infrastructure initiatives. The Business Analyst II translates complex business needs into clear, actionable requirements; identifies process improvement opportunities; and supports data-driven decision-making across DWM divisions. This position works with moderate supervision and is expected to demonstrate a strong command of business analysis methodologies, stakeholder engagement, and systems thinking. Business Process Analyst II distinguishes itself from the Business Analyst I through greater independence, broader scope of assignments, and the ability to lead requirements efforts from initiation through implementation.

Requirements

Thorough knowledge of business analysis methodologies, frameworks, and best practices (BABOK, PMI-PBA)
Working knowledge of project management lifecycle phases and PMI standards
Familiarity with Agile, Waterfall, and Hybrid delivery methodologies
Understanding of ITIL service management principles and IT governance frameworks
Knowledge of government operations, public sector procurement, and compliance requirements
Understanding of data management principles and basic database concepts
Advanced proficiency in Microsoft 365 suite (Teams, SharePoint, Excel, Visio, Word, PowerPoint)
Proficiency in Monday.com or comparable project management platforms
Skill in process modeling tools (Visio, Lucidchart, or equivalent)
Strong written and verbal communication and facilitation skills
Ability to develop clear, professional documentation tailored to technical and non-technical audiences
Data analysis and reporting skills; experience with Power BI or similar tools preferred
Ability to independently manage complex, multi-stakeholder requirements processes
Ability to think critically and synthesize large volumes of information into clear, actionable deliverables
Ability to prioritize competing demands and manage multiple assignments simultaneously
Ability to build collaborative relationships and navigate organizational complexity
Ability to exercise sound judgment and maintain confidentiality in sensitive situations
Ability to adapt quickly to evolving technologies, processes, and organizational priorities.
Associate's Degree in Business Administration or a related field
Two (2) years of Information Systems experience analyzing and redesigning business processes, and providing business requirements to technical teams.

Nice To Haves

Bachelor’s Degree in Business Administration or related field
Six Sigma

Responsibilities

Lead requirements gathering sessions including interviews, workshops, focus groups, and observations with business and technical stakeholders
Produce comprehensive business requirements documents (BRDs), functional specifications, use cases, user stories, and process narratives
Develop and maintain requirements traceability matrices (RTMs) to link business needs to system and test requirements
Assess and document current-state and future-state business processes using standard modeling techniques (BPMN, swimlane diagrams, flowcharts)
Manage scope by identifying, documenting, and escalating requirements changes through the change control process
Conduct gap analyses, root cause analyses, and feasibility assessments to identify process improvement opportunities
Develop value stream maps, RACI charts, and standard operating procedures (SOPs) to support operational efficiency initiatives
Benchmark existing processes against industry standards and best practices to inform recommendations
Collaborate with IT and operational teams to design and validate improved workflows and system configurations
Support change management efforts including communication planning, stakeholder readiness assessments, and training coordination
Analyze operational and project data to identify trends, gaps, and improvement opportunities
Develop dashboards, reports, and data visualizations to support leadership decision-making
Define and monitor key performance indicators (KPIs) and success metrics in alignment with DWM strategic goals
Ensure data integrity and accuracy in all analytical deliverables
Leverage tools such as Microsoft Excel, Power BI, SharePoint, and Oracle to extract and present data insights
Build and maintain effective relationships with business owners, IT staff, vendors, and executive stakeholders
Prepare and deliver presentations, status updates, and recommendations to diverse audiences including PMO leadership
Facilitate meetings, document decisions and action items, and follow up to ensure timely resolution
Develop and maintain stakeholder registers, communication plans, and engagement strategies
Partner with Project Managers to support project planning, scheduling, risk identification, and status reporting
Provide business analysis support across multiple concurrent projects within the OAIM/PMO portfolio
Maintain project documentation in Monday.com, SharePoint, and other designated PMO platforms
Support UAT (User Acceptance Testing) planning, execution, and defect resolution tracking
Contribute to post-implementation reviews and lessons-learned documentation
Adhere to PMO intake processes, IT governance standards, and City of Atlanta policies
Support audit readiness and compliance activities by maintaining accurate and complete records
Contribute to the continuous improvement of BA standards, templates, and best practices within the PMO
May perform other duties as assigned.