Business Process Analyst II

The City of Fort Worth•Weatherford, TX

5d•$73,689 - $95,796•Onsite

About The Position

The City of Fort Worth is seeking a Business Process Analyst II for its Transportation & Public Works (TPW) Department, specifically within the Business Support Division. This role is crucial for managing asset management, field operations, work orders, capital project delivery, financial tracking, and system optimization. The Business Process Analyst II will oversee departmental projects related to the VUEWorks Work Order System and other business process initiatives. Key responsibilities include performing comprehensive business analysis, supporting application functionality, managing user access, ensuring data integrity across systems, and assisting with software configuration. The analyst will act as a technical liaison between the department, IT, external vendors, and system users to enhance the efficient utilization and continuous improvement of departmental applications. This position also involves providing training, managing the department’s training system, developing and maintaining process documentation, conducting upgrade testing, and generating reports within VUEWorks. The role supports a large and diverse user base of approximately 400 users, including a mobile field workforce, and is vital for maintaining system reliability, usability, and scalability within the TPW department.

Requirements

Bachelor’s degree from an accredited college or university with coursework in Business Administration, Public Administration, Computer Science, Information Systems, or a related field (Geography, Geographic Information Systems)
Four (4) years of business experience and business analysis experience
Valid Texas Driver’s License

Nice To Haves

Advanced experience as a user in ESRI Suite software (ArcPro and ArcGIS Online applications) including software administration and training
Experience maintaining large utility datasets in the stormwater, water/sewer, or energy sectors
Experience utilizing engineering drawings or plans and maintaining capital programming and utility fee data in GIS
Experience in software administration with a large end-user base

Responsibilities

Serve as a technical liaison between TPW staff, IT, and system users to promote effective use of the work order system
Develop and deliver user training and maintain training systems
Update process documentation and conduct system upgrade testing
Provide training to end-users on GIS and software applications and developing training documentation
Build and maintain VUEWorks reports while supporting a large, diverse user base of more than 400 users
Perform quality assurance and controls for data integrity
Ability to develop business processes independently using best practices
Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations