Business Process Analyst I - CBP IAO (3-7)

Amivero•Washington, DC

12d•Onsite

About The Position

The Amivero Team Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems. U.S. Customs and Border Protection (CBP) requires support with management consulting services to support the Investment Analysis Office (IAO) with management consulting services in business process transformation. This role leads and supports business process improvement, reengineering, modernization, and transformation initiatives to enhance operational efficiency, effectiveness, and mission outcomes. Responsibilities include assessing complex business processes and performance across financial, workforce, and operational functions; facilitating requirements gathering and stakeholder engagement; conducting process modeling, workflow, risk, and cost analyses; and developing data-driven recommendations aligned with strategic objectives. The role supports enterprise-wide process integration, performance measurement, organizational change management, and implementation planning while producing executive briefings, operational documentation, and actionable insights to guide decision-making and continuous improvement. This position reports directly to the Guidehouse project manager and provides in-person support to the client located in the Washington, DC office.

Requirements

3-7 years of relevant experience.
Bachelor’s degree.
High Risk Public Trust (Tier 4) Clearance
US Citizenship required to obtain Public Trust
Local to Washington, DC metro area

Nice To Haves

DHS/CBP Cleared preferred

Responsibilities

Lead or be a member of a team of analysts that apply process improvement, reengineering, modernization, or transformation principles, approaches, and methodologies that lead to increased efficiency or effectiveness in financial and operations management.
Experienced in assessing process performance in complex environments, involving linkages between financial, staffing, and other support processes, and operational processes and outcomes.
Directs requirement collection and refinement efforts, to include interviews, surveys, working sessions and focus group studies.
Provides support for the design and implementation of new or enhancements to business processes.
Supports coordination between multiple project teams to ensure enterprise-wide integration of reengineering efforts.
Facilitates meetings to assist management in the development of clear statements of quantifiable goals, objectives, requirements, and metrics.
Ensures proposed process improvements align to strategic objectives, and initiatives are compliant with appropriate policies, rules and regulations.
Experienced in developing realistic and practical implementation plans.
Conducts organizational studies and evaluations; conducts work simplification and measurement studies; and prepares operations, training, and procedural manuals to assist management in implementing ways to operate more efficiently and effectively.
Familiar with developing and interpreting cost analysis, budget plans, and developing and presenting briefings to senior management.