Business Process Analyst I/II/III

Greenheck Group•Schofield, WI

1d•Hybrid

About The Position

Accurex, a division of the Greenheck Group, is a premier provider in foodservice ventilation solutions, offering products like kitchen hoods, exhaust fans, make-up air units, and controls. The company fosters a culture of empowerment, collaboration, and integrity, driving innovation and growth. As a Business Process Analyst I/II/III, you will define, track, and manage process improvement efforts within the Accurex Sales Entity, focusing on systems and processes. This role directly supports Sales Operations, particularly post-sale processes, to enhance team capacity, reduce errors, and standardize workflows, allowing team members to concentrate on value-added tasks. You will collaborate with the corporate IT team to optimize the use of existing system tools and guide the development and implementation of new, more productive system applications.

Requirements

4 Year / Bachelor’s Degree or equivalent years of job experience
6-8 years of relevant work experience
SAP (ERP) experience
Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts
Project management skills and ability to manage multiple projects simultaneously
Integrated knowledge of areas that support the quote-to-cash process
Expected to complete internal Lean Leader Certification

Nice To Haves

SAP (ERP) experience preferred
Knowledge of areas that support the quote-to-cash process preferred
Experience in gathering and documenting business requirements and training preferred
Project management skills preferred

Responsibilities

Work with Accurex Sales leadership to develop, manage, lead, prioritize, and support an on-going list of system and process improvement projects that directly correlate to customer satisfaction (internal or external), increased team capacity, and the reduction of manual or repetitive work — with a particular focus on post-sale workflows such as order management, fulfillment, invoicing, and customer support.
Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion.
Work with Sales Operations teams to identify bottlenecks and standardize or enhance post-sale processes, creating opportunities for improvement that eliminate human error and free team members to focus on higher-value activities.
Partner with Corporate IT teams to assist in the definition of system requirements.
Support process improvements in the definition and implementation of specific corporate IT initiatives as they impact the Accurex Sales Entity.
Lead change management within Accurex Sales Operations in all aspects of the change management process.
Translate business requirements into system specifications.
Gather, document, and implement business requirements utilizing any/all GPS tools and techniques.
Audit existing Sales Operations processes to ensure procedures and best practices are being followed.
Address all non-conformances and/or training to support procedures/processes.
Provide technical support and troubleshooting of current systems used across all Accurex Sales Operations processes, with an emphasis on the post-sale order-to-cash cycle.
Identify and implement improvements, and coordinate and present process-related training initiatives as they relate to systems — including but not limited to JIRA, SAP, and related sales and fulfillment platforms.
Develop processes, procedures, and supporting documentation that increase team capacity, reduce manual effort, and improve customer service within Sales Operations, while ensuring compliance with relevant regulations and internal standards.
Mentor other analysts and provide facilitation assistance on relevant projects and project management initiatives.
May supervise support staff.
If applicable, manage employee development planning as well as support, coordinate, and execute the employee performance process.
Effectively lead, train, and/or mentor other analyst professionals on complex technical material and/or solutions.