Business / Process Analyst — AI Reliability Engineering

General Dynamics Mission Systems, Inc•Pittsfield, MA

1d•$106,477 - $115,212•Hybrid

About The Position

This role focuses on analyzing and redesigning business processes, particularly those involving AI capabilities, to improve efficiency and effectiveness. The Business/Process Analyst will work closely with Subject Matter Experts (SMEs) and an engineering team to map current processes, design future states leveraging AI, conduct gap analyses, and define user workflows. The position emphasizes understanding the 'real' process, not just the documented one, and ensuring that new systems meet business needs through clear acceptance criteria. Unlike traditional roles, this analyst will work directly alongside engineers, influencing the 'what' of system development for AI-native replacements, not incremental improvements. Direct access to end-users is a key aspect of this role.

Requirements

Bachelor's degree in computer science or related field, or equivalent combination of education and relevant work experience.
Minimum of 5 years of relevant experience (or Master's degree with 3 years of experience).
Experience capturing, analyzing, and translating business requirements, specifications, processes, and business cases.
Demonstrated experience mapping complex business processes across multiple systems and stakeholder groups, including observation and validation of actual workflows.
Experience with enterprise systems (ERP, CRM, HRM, MES, or similar) and understanding their impact on business operations.
Strong communication skills, capable of productive conversations with diverse stakeholders from shop floor operators to VPs.
Experience translating business requirements into clear, testable acceptance criteria for engineering teams.
U.S. citizenship required.
Department of Defense Secret security clearance required at time of hire.

Nice To Haves

Proficient as a developer, systems integrator, systems engineer, solutions architect, or similar.
Proficiency in development languages, platforms, and tools.
Proficient knowledge of SQL queries for data transfer or business reporting.
Experience in system modernization or legacy replacement projects.
Familiarity with AI/ML capabilities (automation, intelligent routing, predictive analytics).
Experience in manufacturing, defense, or complex enterprise environments with process compliance requirements.
Experience with process modeling tools and methodologies (BPMN, value stream mapping, or similar).
Data literacy, including understanding database schemas, data flows, and conversations with data engineers.

Responsibilities

Map current-state business processes end-to-end, including tasks, roles, systems, handoffs, decision points, exceptions, and workarounds.
Define target future-state processes that leverage AI capabilities like automation, intelligent routing, and predictive decision support, while preserving essential business rules.
Identify changes between current and future states, including process modifications, data requirements, training needs, and compliance impacts.
Analyze user workflows to understand task performers, system interactions, pain points, and adoption barriers.
Define clear, testable acceptance criteria for new systems to ensure they meet business needs, collaborating with the Product Owner.