Business Process Analyst 2

Enlyte•UNAVAILABLE, UNAVAILABLE

2d•Remote

About The Position

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference.

Requirements

Bachelor’s degree.
5 years of experience in data analysis, billing, and/or accounts receivable.
Experience working with billing processes, financial data, healthcare data, or other data-intensive environments.
Advanced Microsoft Excel skills.
Ability to read and interpret contracts and translate requirements into accurate system configurations.
Excellent critical and strategic thinking skills, including the ability to evaluate multiple components of an issue, reconcile different datasets, identify trends, and reach sound conclusions.
Excellent verbal and written communication skills, with the ability to present and explain complex information clearly.
Strong organizational and time management skills, with the ability to prioritize competing requests and manage several projects.
Ability to work independently and collaboratively as part of a team.
Ability to own processes, identify opportunities, and drive improvements.

Nice To Haves

Experience with Power Query, Salesforce, NetSuite, and SQL is a plus.

Responsibilities

Configure and onboard customers in billing systems accurately and on time.
Review and interpret customer contracts to determine billing requirements, services, and rates.
Analyze CPI increases and update customer rates accordingly.
Help ensure customers are not overbilled, underbilled, or missing contracted services.
Collaborate with Client Service Managers, IT, Product, Billing, senior management, and other business partners to resolve client issues, billing data requests, onboarding needs, and escalations.
Manage multiple customer implementations and shifting priorities at the same time.
Participate in cross-functional meetings, answer questions, identify missing information, and follow up with the appropriate partners.
Source, reconcile, and analyze data from multiple systems to resolve revenue reporting variances, confirm billing and data-file accuracy, identify trends, and recommend process improvements.
Set up and maintain accurate client accounts and customer master data across Salesforce, NetSuite, ECB, and other billing and revenue recognition systems.
Perform or assist with billing processes and payment reconciliation across product offerings and transaction types.
Support recurring and ad hoc customer and billing reporting by compiling data, reporting results, and investigating and explaining variances.
Participate in or lead client-facing calls with a professional, solutions-oriented approach.
Partner with IT on the migration of billing processes to a new proprietary cloud billing system.
Support ad hoc projects across enterprise-wide Order-to-Cash functions.
Take ownership of assigned work while escalating questions or roadblocks when support is needed.