Business Performance Consultant

City of Regina•Regina, SK

2d•Onsite

About The Position

The Business Performance Consultant supports corporate and departmental initiatives related to business process improvement, performance measurement, project management, and training development. This role leads and supports projects, conducts research and analysis, and provides recommendations to enhance programs, services, and operational outcomes.

Requirements

Knowledge of and the ability to interpret and adapt concepts and principles of project management, change management, business analysis (e.g., Business Analysis Body of Knowledge (BABOK) theory and International Institute of Business Analysis (IIBA) knowledge), and knowledge of problem-solving techniques in order to determine options and assess and recommend the best course of action
Knowledge of specific issues, trends and challenges within the context of the broader Department and understanding of broader City operations
Requires specialized knowledge of strategic and business planning concepts and techniques, and the ability to apply them in a practical manner, the knowledge of project management methodology, research and analytical skills and strong report writing ability
Knowledge of endpoint management practices, including device configuration, security, and support, along with hardware lifecycle management (procurement, deployment, maintenance, and decommissioning), and proficiency with Microsoft tools such as Intune, Entra ID (Azure AD), Microsoft 365, and related administrative platforms.
Communication skills are used to present to, lead and/or facilitate groups of stakeholders
Communication skills are required to resolve conflict, build common ground and consensus
Change management skills include recognition and resolution of resistance to change
Facilitates discussions on service and department wide issues and will typically occur in situations where there are competing priorities, agendas, or interests
Work with external stakeholder groups on corporate programs and initiatives
A high level of emotional intelligence is used for coaching and facilitation in a variety of contexts
In addition to the identification and definition of problems, there is a requirement to determine cause in order to develop a solution
Problems that arise require analysis and conceptual thinking that relate to a situation
Solution development requires creativity and innovation
Decisions often relate to a reactive program / service-wide solution development / implementation
Problems and challenges are generally across multiple functions / departments and require consideration of longer term scenario planning to assess cause and effect
Works independently, and provides research and analysis, recommendations, and reports, and therefore is responsible for the advice provided. Structure for the job is provided by policy, procedure, and direction from senior staff. Interpretation is required to assess situations within that structure
Has the potential to assist in creating a positive impact or result on various City programs and services
Impacts multiple business areas through promoting and executing leading practices research regarding strategy execution principles, business planning, process improvement, performance measurement, portfolio management, collaboration and teamwork
No formal supervisory responsibility; includes project coordination and oversight of deliverables
No unusual physical demands; requires sustained concentration and active listening
Work is primarily conducted in City facilities
Must have a valid driver’s license.
Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
Proof of education is required.

Responsibilities

Oversee the end‑to‑end lifecycle of AV products and initiatives, including strategic lifecycle planning, hardware and software rollouts and support, budget ownership, asset refresh and replacement planning, and standardized pricing across the organization.
Act as a technical resource on projects relating to the end user computing environment. Use project management principles and processes to plan, deliver and provide status on work, and ensures adherence to Agile project management methodology. May also be expected to lead or assist on various end user computing environment projects including completion and coordination of project related tasks.
Implement corporate initiatives at the department level and facilitate requirements gathering
Assess business processes, identify gaps, and recommend improvements
Conduct needs analysis, process mapping, and develop documentation and standardized processes
Coordinate and facilitate meetings; provide consultation and advise stakeholders on implementation strategies
Monitor and report on performance metrics; prepare presentations for leadership and stakeholders
Research best practices and develop tools, templates, reports, business cases, and RFPs
Develop and deliver training using adult learning principles; identify skill gaps and recommend solutions