Business Operations Support Lead I (US)

TD•Wilmington, DE

3d•$23 - $31•Onsite

About The Position

This role manages the day-to-day activities of an operations unit/ business area. Ensures that processes are conducted efficiently, timely and according to established policies and procedures, may assign, prioritize and monitor work. The role requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk. The individual will gather and analyze data to identify and solve problems, escalating as appropriate, and use judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines. The role may act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards. Generally interacts with internal customers/partners for functions performed and/or external customers. May provide process/policy guidance to others (e.g. within team, internal partners). Focus of work spans from daily, weekly to monthly activities. Requires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments. Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported.

Requirements

High school diploma
3+ years of experience
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk.
Requires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments.
Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported.
Understands and applies operating policies and procedures.
Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.
Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rules/regulations.
Ensures necessary due diligence to support the accuracy of all activities.
Be knowledgeable of and comply with Bank Code of Conduct.
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Sitting – Continuous
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards.
May provide process/policy guidance to others (e.g. within team, internal partners).
Provides assistance/training to junior staff as required.
Assists in monitoring the performance of operational units and suggests process improvement initiatives.
Escalates nonstandard or high-risk activities as necessary.
Completes investigations – reports/escalates risk issues or process gaps identified.
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Responsibilities

Manages the day-to-day activities of an operations unit/ business area.
Ensures that processes are conducted efficiently, timely and according to established policies and procedures.
May assign, prioritize and monitor work.
Gathers and analyzes data to identify and solve problems, escalates as appropriate.
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards.
Provides process/policy guidance to others (e.g. within team, internal partners).
Manages activities and all administrative functions for an assigned department, including making sure schedules and deadlines are met.
Develops and communicates changes in work standards and/or procedures.
Assists management with maintenance of department assets.
May recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirements.
Provides assistance/training to junior staff as required.
Assists in monitoring the performance of operational units and suggests process improvement initiatives.
Prioritizes and manages own workload to meet SLA requirements for service and productivity.
Understands and applies operating policies and procedures.
Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.
Escalates nonstandard or high-risk activities as necessary.
Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rules/regulations.
Completes investigations – reports/escalates risk issues or process gaps identified.
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency.
Ensures necessary due diligence to support the accuracy of all activities.
Be knowledgeable of and comply with Bank Code of Conduct.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.