Business Operations Support Lead I (US)

TD Bank•Wilmington, DE

1d•Onsite

About The Position

This role manages the day-to-day activities of an operations unit/ business area. Ensures that processes are conducted efficiently, timely and according to established policies and procedures, may assign, prioritize and monitor work. This position requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk. The role involves gathering and analyzing data to identify and solve problems, escalating as appropriate, and using judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines. The Business Operations Support Lead I may act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards. The focus of work spans from daily, weekly to monthly activities and requires full proficiency in a range of technical processes and procedures through job-related training and considerable on-the-job experience. Solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported is also required.

Requirements

High school diploma
3+ years of experience
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk.
Requires full proficiency in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments.
Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported.

Nice To Haves

May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards.
Provides assistance/training to junior staff as required.
Assists in monitoring the performance of operational units and suggests process improvement initiatives.

Responsibilities

Manages the day-to-day activities of an operations unit/ business area.
Ensures that processes are conducted efficiently, timely and according to established policies and procedures.
May assign, prioritize and monitor work.
Gathers and analyzes data to identify and solve problems, escalates as appropriate.
Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
May act as a team lead, coordinating the work of others and providing coaching to maintain service, process and product standards.
Manages activities and all administrative functions for an assigned department, including making sure schedules and deadlines are met.
Develops and communicates changes in work standards and/or procedures.
Assists management with maintenance of department assets.
May recommend changes to policies and procedures to ensure more efficient processing of work and conformance with Company policies and regulatory requirements.
Provides assistance/training to junior staff as required.
Assists in monitoring the performance of operational units and suggests process improvement initiatives.
Prioritizes and manages own workload to meet SLA requirements for service and productivity.
Understands and applies operating policies and procedures.
Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients.
Escalates nonstandard or high-risk activities as necessary.
Ensures documentation that is prepared/completed is accurate and properly reflects business intentions and is consistent with relevant rules/regulations.
Completes investigations – reports/escalates risk issues or process gaps identified.
Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency.
Ensures necessary due diligence to support the accuracy of all activities.
Be knowledgeable of and comply with Bank Code of Conduct.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Benefits

Base salary
Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Training programs
Online learning platform
Mentoring programs