Business Operations Support Assistant

American Electric Power•Wayne, IN

1d•Onsite

About The Position

Under direct to moderate supervision, perform activities related to processing non-electric service account PeopleSoft billings; maintain joint-use company records with direct communication with joint-use companies; maintain SOX control activities; create and process contractor invoices; reconcile work orders based on accounting policy and procedures; create performance indicator reports communicating with internal customers on results; perform basic and routine administrative duties following well-defined standard procedures; assist with document processing; assist in filing and retrieval of information in both hard copy and electronic formats. Develop an understanding of the current software system utilized by internal technical employees to estimate customer Contribution-in-Aid-of-Construction (CIAC) billings. Collaborate and communicate with internal technical and administrative employees to create various other accounts receivable billings related to electric plant facilities within the appropriate software system to ensure accurate and on-time billings. Obtain knowledge and gain an understanding of the joint-use contract language to be able to educate and assist internal customers with recommendations. Establish open communication with joint-use companies seeking to attach to company-owned poles. Gain a clear understanding of accounting policies and procedures to allow for accurate reconciliation of distribution line work orders utilizing the most current software systems. Gain an understanding of the proper charges to Capital/Removal accounts versus O&M accounts to begin applying this knowledge in all aspects of the business. Create accurate contractor invoices in our internal contractor invoicing software, working closely with contractor representatives and internal contract coordination employees to assure accurate and timely invoicing. Gather information from various sources to effectively create performance reports to communicate with internal customers on the status of varying metrics. Maintain accurate records in various software systems to establish a means for successful retrieval. May be required to perform similar or less skilled work when assigned.

Requirements

High school diploma or equivalent - General Education Diploma (GED)
One year experience working in an office setting using administrative office procedures, practices and equipment.
Must be able to see information on computer screen and use computer keyboard.
Must be able to hear spoken words via telephone, cell phone, or during individual or group meetings.

Responsibilities

Process non-electric service account PeopleSoft billings.
Maintain joint-use company records and communicate with joint-use companies.
Maintain SOX control activities.
Create and process contractor invoices.
Reconcile work orders based on accounting policy and procedures.
Create performance indicator reports and communicate results to internal customers.
Perform basic and routine administrative duties.
Assist with document processing.
Assist in filing and retrieval of information in both hard copy and electronic formats.
Develop an understanding of the current software system for estimating customer CIAC billings.
Collaborate with internal employees to create accounts receivable billings for electric plant facilities.
Understand joint-use contract language to educate and assist internal customers.
Establish communication with joint-use companies.
Understand accounting policies and procedures for work order reconciliation.
Understand proper charges to Capital/Removal accounts versus O&M accounts.
Create accurate contractor invoices in internal software.
Gather information to create performance reports.
Maintain accurate records in various software systems.