Business Operations Supervisor

Bayonet Plumbing•New Port Richey, FL

2d•Onsite

About The Position

Bayonet Inc. is seeking a results-driven Business Operations Supervisor to own the financial and operational performance of our HVAC residential replacement division. This is primarily a financial accountability role — the right candidate will live in the numbers, managing cost and profitability at the job level while ensuring our team consistently executes within budget. You will be responsible for tracking and controlling per-sale financials including labor costs, material costs, and gross profit margins on every replacement job. Beyond the numbers, you'll identify where we're losing margin, build the processes to fix it, and hold the team accountable to hitting targets. If you're someone who gets energized by digging into job-level data, tightening up cost controls, and driving measurable financial results — this role is built for you.

Requirements

3+ years of experience in an operations, business management, or financial oversight role — ideally in HVAC, home services, construction, or a related trades industry
Strong command of job-level cost management: labor budgeting, material cost control, and gross profit analysis
Experience reading and acting on job costing reports, P&L statements, or similar financial data
Proven ability to identify margin problems, build accountability systems, and drive measurable improvement
Proficiency with field service or job management software and comfort working in Excel/Google Sheets for financial analysis
Clear, direct communicator who can translate financial data into actionable direction for field and office teams

Nice To Haves

Hands-on experience with ServiceTitan or a comparable HVAC service management platform, particularly job costing and reporting features
Background working directly in HVAC residential replacement — understanding of typical labor hours, equipment costs, and install workflows
Experience managing material purchasing, vendor relationships, or procurement processes
Bachelor's degree in Business, Finance, Operations Management, or equivalent practical experience

Responsibilities

Own the per-sale P&L for every residential replacement job — tracking actual vs. budgeted labor, materials, and gross profit in real time
Set, communicate, and enforce job-level cost budgets for labor hours, material spend, and subcontractor usage
Analyze gross profit margins by job, technician, and job type to identify trends, outliers, and opportunities to improve profitability
Review completed job financials daily/weekly to flag margin erosion, unapproved overruns, or pricing mismatches before they compound
Partner with sales to ensure quoted prices accurately reflect true cost of labor and materials, and escalate misalignments
Monitor overall division performance against revenue, gross profit, and cost targets — providing regular reporting to leadership
Identify recurring cost overruns and drive root-cause resolution, whether through pricing adjustments, supplier renegotiation, or operational changes
Manage equipment and material procurement processes to ensure competitive pricing and minimize waste or excess inventory
Oversee daily scheduling and dispatch to optimize technician utilization and minimize drive time and job delays
Maintain accuracy in field service management software (e.g., ServiceTitan, FieldEdge) — ensuring job records, time entries, and material usage are captured correctly for accurate job costing
Coordinate with installation teams to ensure jobs are completed on scope, on time, and within approved cost parameters
Develop and enforce standard operating procedures that support consistent, cost-controlled execution across all jobs
Supervise office coordinators, dispatch, and operational support staff
Hold the team accountable to financial and operational KPIs through regular reviews, coaching, and clear performance expectations
Train staff on cost awareness, job costing procedures, and the importance of accurate time and material tracking
Foster a culture where hitting the numbers and delivering a great customer experience are equally valued